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Home Instead Senior Care |
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R of Kingsport, TN April 10, 2009
I did call and write the owner about my ordeal. His response was,he would take what I had told him into consideration. The 4 hours that I worked for the agency, I cleaned, cooked and ran an errand. I would have been much better off to have applied with a local cleaning service. The customer that I was assigned to for the 4 hours wasn't happy with Home Instead either. She wasn't aware that anyone from the agency was coming to her home the day I started. Just hope this Information might be helpful to someone else. I sincerely thought Home Instead Senior Care was a reputable company but Home Instead in Blountville, TN will never be a place that I recommend for employment or services. Jill of Washington, DC October 29, 2008
Elaine of Wylie, TX October 26, 2008
At another point, due to disability, went to the doctor. Told me I needed to work less. I called 24 hrs ahead of next schedule day to work and told him that Dr. told me I needed to take off and had a note. He started screaming at that time again. Yelling at me that I had to go to the doctor to get a note -- told him I already had one -- continued screaming. John called me to work extra hours (12 hr shift). Told him I couldn't do that due to disability. Requested that I go ahead and go over there and he would have someone replace me. I ended up spending 48 hrs there. I felt so sorry for the client. Her family for paying for care and I wasn't able to give her the attention I should have been able to give her. I made sure to see to her immediate needs but couldn't do the usual high quality care giving I usually give. They offered to buy my contract from Home Instead (totally upfront and appropriate business manner). It was not my responsibility to pay Home Instead for my hire. It was the client's place to pay for my contract. And, she did. However, Philip Fritz (Home Instead) tried to file a law suit against me on top of money he had already received from the clients. I wrote back to the attorney for Phillip Fritz describing the treatment I had received. Told him I would welcome to see them in court so that it would be public record how he treated his clients and his employees. This is a franchise that one purchases. I am sure that there are professional business people that buy with common decency behaviors towards their employees. Phillip Fritz and His Son, John are not. Scott of Northborough, MA October 22, 2008
My Mother was discharged back to her home from a local rehab facility under the condition that she had someone with her in the home at all times, which my wife and I couldn't do as we live out of the state. A social service worker recommended Home Instead as an agency which could provide someone to do this. We contacted the local office and explained that my Mother couldn't walk, or make it to the bathroom by herself. However, she was very pleasant to be around, and slept 8-9 hours every night. After being very vague about pricing over the phone. A representative came to my Mother house and said that we would need two caregivers to work 12 hour shifts at an hourly cost of 23.50, or they would report back to the rehab facility and my Mother would not be able to return home. My wife and I didn't know much about homecare and agreed. The cost of care after two weeks was nearly 8K. Realizing that something didn't seem right I made some calls and learned that many homecare companies offer a LIVE-IN package, which would have satisfied the condition of my Mother's release for less then half the price we were paying Home Instead. I feel we were taken advantage of, as the people we spoke with at Home Instead presented themselves as experts in this feild, and obviously should have known about the type of coverage we needed. I was later told by a friend who is a registered nurse that we were paying for the most expensive type of home care, usually required when someone is dying in their home. Kim of Tucson, AZ December 26, 2004
This company also has also kept an employee working under their roof in a situation where an employee was told by a member of a family to drive him to the bank, whereby, he attempted to withdraw his Grandmother's funds. This employee instead of losing her job, was retained as an employee, but taken off the case and given even MORE HOURS (40 plus) then I was offered! |
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