Tires-Easy.com

LULJETA of STERLING HEIGHTS, MI February 10, 2010

They send me tires that were manufactures in 2006 making them 4 years old and no shop would install them. Tires expire after 6 years and these tires if mounted could have killed me or one of my family members or another driver on the road. Now they will do nothing to give me my money back they say oh well too bad thats what you get. This is a garbage company please do not give your hard earned money to them and go shop at a local company that gives money to Americans and not some scam artist group in Romania.

matthew of new bedford, RI February 4, 2010

i purchased tires from their website, they were shipped to a local installer and put on. i drove home from the installer, maybe thee miles total, and the bead failed on the tire. i tried a can of fix a flat and it all came out of the back side of the tire. i called the installer, they came to my house and removed the tire and said it was done, junk, no good. i am currently attempting to get a refund, thus far to no avail...

Stephen of West Orange, NJ December 30, 2009

I am not satisfied with the way tires-easy.com does business. The information about prices for installation is completely wrong. I claim that this information is part of the product that tires-easy sells. The website says to "- Please make sure that you show your invoice at the Installer. This proves that you are a tires-easy customer and will get you better deals. - Please contact the Installer in advance to arrange an appointment." The installation price on their website is given as 11 per tire + 2 disposal fee.

I contacted the mechanic before I went to have them installed (but unfortunately after I ordered the tires). The mechanic is irritated that tires-easy sends customers who think that the installation price on the website is correct. The tires-easy representative actually said it was my responsibility to check the installation prices BEFORE even ordering them and that they are not responsible for the accuracy of the installation prices! Then why bother with "fittng station partners" at all?? Caveat emptor.

I cancelled the order and the confirmation said that the reason for cancellation was "Will be cancelled, the wrong tire was ordered." They are automated and not attending to details. And when they do find a mistake, the customer ends up paying for it.

Rosalind of Staten Island, NY June 23, 2009

I purchased 4 tires from this company. One of the tires started cracking. these tires are less than 6 months old. I went to an authorized an Pireli dealer and came to find out they sold me 3 tires that were manufactured in 2007 and one that was manufactured in 2004. The tire was dry rotted.

I have been trying to resolve this issue for over 3 months. I have been driving without a spare all of this time. I finally had to buy another tire because I could not resolve this with them I am still waiting for a replacement tire or my money back

Dat of Kitchener, OTHER January 30, 2008

While searching for deals on new tires, I came across a website called Tires-Easy.com. They had a Canadian website as well, called Tires-Easy.ca, which apparently was all owned and operated by a German company called, Delticom AG. On their site, I found a great deal on the tires I wanted and ordered them. I even got a confirmation e-mail that my order was processed and would be shipped soon, with all the prices, shipping, taxes, etc. stated on the e-mail. About 1 month later, I still didn't get my tires and was ready to call them to see what was going on, as all the links on their website didn't work. Around the same time, I got a phonecall from the US company saying there was a problem with my order. The computer made a mistake quoting me on the price of shipping.

My quote was 12.77 CAD, and the real shipping charges would be over 400. So he asked if I wanted to cancel my order. Well, since I already had a confirmation e-mail I stated they were obligated to fill my order, no matter what prices were quoted. About 2 weeks and several phonecalls later, the parent company still didn't want to fulfill their obligation. Against my wishes, they cancelled my order. Even the person whom I was talking to in the US office agreed with me that they had to fill my order, but the parent company in Germany refused.

I am extremely upset as to how this situation was handled. It seems like the Germans do not care about consumer rights in North America, although they are happy to open companies here and take our money. I feel like I have been taken advantage of as a consumer by a "bully" company. I want to take legal action against the parent company, but am not sure as to how to proceed. I still have all the e-mails they sent to me stored on my computer.

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