Complain about a product or service

AmericaRX.com

Heidi of Montreal, QC February 23, 2010

There is fraudulent activity happening, I have not received my order & its been over 2 weeks. Something was shipped because there is a valid tracking # but at the same time it seems the package is lost and AmericaRX says there is nothing they can do. The package apparently was processed at a postal facility in my city on February 12th & now February 23rd & I still don’t have it. I was in the shipping business for 3 years & know when a package is lost the only way to find it is if the sender (AmericaRX) opens an investigation with the shipper (USPS).

So there is nothing they can do right? I tried calling the 3 toll free numbers provided & all 3 are out of service. I finally found 3 other numbers which also indicate are toll free but I know they are not & after being on hold for over 5 mins, I spoke with an agent who was uninformative, refusing to speak with USPS. Ive sent emails & not one response yet. My last resort was to try live chat where again I got the runaround. I will be contacting the bank & credit card company as well as filing suit with the Better Business Bureau!

Sid of brooklyn, NY January 20, 2010

AMERICARx SUX!!! I never received my order. I still have not received a refund even though they said I would THREE DIFFERENT times. I had to contact the better business bureau, my bank and next the courts. This company is horrible!!! I am still fighting them for my refund. They do not care about their customers. They do not have a support line, just a sales line. They do not reply promptly to inquiries or issues. They will not save you money. They are rude and mean. They are mostly in India with a shipping depot here in the US. AMERICARx SUX!!!

Denise of Bronx, NY January 1, 2010

I ordered a product and I never received it in the mail. When I tracked the package, it was indicated that the package was delivered to a woman but no apartment or address was noted. I was not the woman that it was delivered to because I don't have this package. when I e-mailed the customer service department, they wrote me and said that a package can be left anywhere in or near my building, however, if this is the case then it was delivered to the wrong person. Please contact this bogus company so that I can get my product or my money back!!! My credit card was charged for this product (about 20) but I never received a replacement for this product or a refund.

Janelle of PORT CLINTON, PA December 21, 2009

I placed an order with americarx.com on 12/17/09. I paid for UPS Next Day Air delivery. I have not recieved my order as of today 12/21/09. I tried to use the tracking number that was sent by email to me, to find out it was not a UPS shipping number. I went to the online site to check my account. This told me the item shipped USPS. I looked up the shipping number on USPS only to find out it is not a USPS shipping number.

I called the company and after waiting 20 minutes on hold i finally got a live voice. I was then told this is a FEDEX shipping number and was put on hold. On hold i looked up the FEDEX shipping number only to find out my package wont be here until 12/24/09. After being on hold for another 4 minutes i was finally told what i already found out about the delivery date.

I asked why i paid 13.99 for UPS NEXT DAY AIR when it was shipped fedex for a week later. The woman said she did not know why this happened. I asked for a refund on the extra shipping charge. She said she would speak with the shipping and billing department and told me to have a good day. I have no clue as to what will become of my refund. I will not deal with AMERICARX.COM again. I needed this item for the date i ordered it for. Am i paying for shipping services i did not recieve?

David of Federalsburg, MD December 9, 2009

I ordered about 78 dollars worth of toys from this company on 11/13 do to they were having a great sale. The website states that items will be shipped within 2-3 days. I waited a week and saw that my order status still said "ready to ship" I emailed them and asked why they had not been shipped yet, but did not recieve a response. It has now been almost 4 weeks since I ordered and the items still have not been shipped. The 1800 numbers hang up after a few minutes when you call them, and I never receive an email response. I just would like a refund at this point.

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