Absolutely Pets

Yongky of Singapore, Singapore September 12, 2009

Dont buy from this company!!!! Lousy customer service and never receive my order. Place an order for interceptor on 25 Aug 2009. After placing the order, I checked on the order status but showed as "This order has been cancelled". Emailed to the customer service, to make sure my credit card was not charged as they cancelled my order. The customer service replied to say that there was a confusion, and they will ship out my order. I request for the shipment tracking number from them. After 2 emails to them, the customer service replied that they need to check with the postal service on the tracking no, and inform me that I should receive my order by 7 Sep 2009.

I paid US29.50 for international 2 - 3 days shipment for an order of 1 interceptor (less than 1lb) but they told me that it will need almost 2 weeks to receive the shipment. By 7 Sep, I still never receive my order, so I emailed to them again. And, I still get the reply that they need to check with the postal service and will get back to me. Until now (11 Sep) I still have no idea what really happen to my order. I email to them to request for a full refund, which I doubt they will process. If you do not want to experience the hassel that I had gone thru, never never buy from this online store!!!!!!

Lori of Novi, MI June 17, 2009

Over two weeks ago I ordered both medicated shampoo and vitamins. Immediately after submitting the order I received a confirmation. I realized at that time that I mean to order 2 bottles of the shampoo but only ordered one. I asked to increase the order but was told it had already been shipped. I was somewhat suspecious as it had only been 5 minutes but was not willing to place a new order for the additional bottle.

My confirmation stated the merchandise was shipped USPS Priority 2-3 Day. When I had not received the package two weeks later, I sent a follow-up email. No answer. It was at that time I noticed there is no location listed on their website. This should had sent up a red flag when I originally placed the order. After further research I discovered consumeraffairs.com.

I immediately contacted American Express and filed a case against the company. (Amex was terrific, I will only use that card for web purchases in the future.) I only wished I had checked this site prior to placing an order.

Kimberly of Henderson, NV May 5, 2009

In mid February I placed an order for a couple of items from absolutelypets.com. I received an email within a couple of days that the items had shipped; however, 2 weeks later the shipment had not been delivered. I contacted absolutelypets.com and they claimed it had been shipped and would have to wait on tracking information from the post office. Over the next 2 weeks I continued to send emails as to the status of my order. Again, I was told over and over that they had heard nothing from the post office. Finally about 3 weeks after that, they agreed to re-ship the order and I did receive part of my original order.

Absolutely pets claimed that one of the items I ordered was on back order. It is now May and I still haven't received the balance of my order. I have sent emails requesting a refund; however, they now want me to re-submit my credit card information to them. As I do not trust this company, I am certainly not going to give them my credit card information again. They continue to claim that the one item on my order is still back ordered and yet, they still offer this particular product for sale on their website. There is no mention to unsuspecting customers that it is out of stock and may take months to be delivered. The representative I spoke with on the phone could not explain to me why they would continue to sell a product that they haven't had in stock for months.

I was also told that it would be at least 2-4 weeks before they get this product in. I truly believe absolutelypets.com is running some type of scam. Nothing they have ever told me has ever made any sense. They bill you immediately when the order is placed. They lead you to believe it has been shipped and then it never comes. If you hound them enough, they send part of the order and then claim that the remainder of your order is on back order. I think absolutelypets.com is hoping that people will place orders and then forget about the order. If they run into a customer like me, they will then send part of the order and leave you dangling as to when the rest of it will come. Again, I think they are hoping you will forget about the rest of that order. I imagine there are many people who do forget - so absoultelypets.com gets to pocket a lot of money without selling a thing.

Robert of Sherman Oaks, CA April 21, 2009

Robert of Sherman Oaks CA (04/21/09)
Be aware that absolutelypets (also doing business as mypetdrugstore) charges your credit card when the order is placed, then delays shipping the order. When you call to check the status of your order, you will be told it was 'lost in shipping' and that there is no tracking number. Later, you will be told they had tracked the parcel, but it was still lost. How can you track a parcel without a tracking #?

You will then be told that the parcel is to be re-shipped 'in a few days', but no such 2nd shipment is made. Not sure what the scam is, but if an order was delayed long enough, say until after you paid the credit card bill, you'd have little recourse to cancel and get a full refund to your credit card. Shipping back damaged merchandise would result in a 20% restocking charge and additional round trip shipping costs.

Abigail of Santa Monica, CA March 2, 2009

Abigail of Santa Monica CA (03/02/09)
I ordered (online) a citronella spray anti-bark collar based upon the description that the collar fitted dogd 6lbs and up. When I received the collar I tried to adjust it to my dog's size, she's about 7lbs, and there is just no way this collar can fit such a small dog. Absolutely pets refused to take back the collar because the package had been opened.

I told them they falsely described the product and it was their obligation to take it back, in addition to the additional supplies I purchased to supply the collar (citronella refill and batteries). They refused to budge on their no return stance so I told them I wanted to return the supplies. They said OK and gave me a mailing address. I mailed the products back to them, at my expense, and about a week later received the package back because the mailbox did not exist.

I emailed absolutely pets again and said I am not mailing this package at my expense again and they need to send me a mailing label or reimburse me for shipping costs. I received and email back....here's exactly what they wrote we are not sure why your package had been sent back to you. We use two boxes which are both not closed. Once we receive your package we will issue a refund for you. If you have any questions feel free to contact us. However, they don't make it clear what they are refunding....I don't want to send it back to them only to get refunded for the products purchased and not the initial shipping cost. I think this company's customer service is awful and I have no idea what to do anymore!

I spent a grand total of 75, plus 5.50 in shipping cost (trying to return the batteries and refill spray as described above). Plus numerous hours corresponding with the customer service department of this company. I am a designer and charge at least 50/ hour as my rate. I have spent at least 3 hours dealing with this issue.

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