Complain about a product or service

Game Crazy

Ben of New York, NY February 24, 2010

I sold 4 really old ps2 games from like 2006 and 2 new games for Xbox (halo 3 and halo wars) all in perfect condition, they only gave me 10.95 bucks for it at gamestop. i traded in 5 old ps2 games, moderate condition and 1 old xbox 360 game bioshock 1 in perfect condition. before the coupons that raised the price, it came up to 32.75 bucks

Kenneth of Fresno, CA December 26, 2008

Kenneth of Fresno CA (12/26/08)
Sold me 1 yr extended warranty on ps2 purchased, yet will not provide me with written copy of it, & I have asked.

J of Downey, CA December 26, 2008

J of Downey CA (12/26/08)
I purchased a pink Nintendo DS Lite for my nine-year-old sister for Christmas 2008. But when she opened it on Christmas morning, we discovered the the manual and cables, but no system! When speaking to the manager, he told me the associate, James, insisted the box was unopened and the system was inside the box when he sold it to me. Now I know what you're thinking. You couldn't feel it missing from the box? Didn't it feel light?

But I tell you, it's a small box. It stands to reason that the system itself is not gonna weigh much. I took it for granted that the box was 'Lite. And I failed to notice that the seal was broken on one side of the box, proof that SOMEONE opened it before I bought it.(The tape was cleanly sliced on one side of the box.) As of right now, I'm awaiting word from the district manager as to the fate of this situation. But not before the manager, to my face, insisted that his employees could not possibly make the mistake of not feeling an empty box at the point of sale.

Pretty much saying that if it was missing, my wife or myself removed it and are lying. I've been a long time customer of this GameCrazy. I've been a member of their MVP program for some time now, and make small talk whenever I'm there with the employees.(the store is inside of a Hollywood Video, my primary rental store.)

Stephanie of Brooklyn, NY January 22, 2007

Gamestop is a video-gaming based store with a terrible policy for returns, notably of the PSP. While other stores allow you a 30-day money back guarantee, which I believe most people would expect, this store expects you to (a) not open it (who's going to know if they like something they haven't tried?) and (b) return it within 7 days. Because this is such an abnormal policy, I don't believe many people would ask and I believe they know that and are preying upon it. Since most of their targety demographic probably isn't too consumer savvy, I assume they are preying on that as well...something in my mind very unethical.

I called the store at two separate locations and each employee tried to use the other store's have similar policies approach (apparently they think everyone IS too stupid too make themselves knowledgeable) and I explained how I had called around and know for certain that Best Buy, Compuserve, and Target..and who knows who else (I didn't call Everybody but these are the main sellers).....has the fair policy listed above. Sounds like a scam.

If i open the psp box I just bought today and find it broken (the guy who sold it to me actually dropped it when he got it out of the cabinet), there goes my money. I also looked at the receipt and the game I bought isn't on there, but the name of another equally priced game. Who knows if they'll let me return it tomorrow (i found a cheaper place) since they rung it up wrong.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |