Broadway Computer & Video

New York, NY

Jackie of MORGANTOWN, WV February 12, 2010

My daughter was at an audition for college on Jan 30,2010 and I had 10 minutes to find a cd player so I ran to 50th and asked them if they had one. I got a coby cd241 Retail value 19.99. They were so nice they put batteries in it for me. I gave them my card and signed the bill. Fine Print...and off I went. Needless to say they charged my credit card 247.10 when I called back and said you mistakenly added a 0 to the card they said no we didn't! You were in a hurry and we can charge whatever we want. I said how can you charge me 247.00 for something that cost 20.00? He said we did and we can and he hung up on me!! After reading several complaints like mine I failed a report with NY consumer complaints! This company should not be in business. I am really mad!!

ray of kennett square, PA December 6, 2009

I purchased Panasonic Lumix DMC-FS42 12/5/2009 for 399.99. I was told that it was a 799.95 camera on sale that day only for 399.99. I was taking my daughters to New York on a day trip and wanted photo's of our special day together but forgot my camera. So I trusted Tito at this store and purchased the camera. I was with great grief later that day we were in Macy's and I saw the exact same camera for 99.99. It is now with tremendous sorrow that I ever stepped in that store and every time I take photo's with this camera I will be reminded of how I was scammed on this camera.

John of Abu Dhabi, UAE, United Arab Erimates September 19, 2009

Dear Sirs, I had visited the shop BROADWAY COMPUTER & VIDEO NEW YORK, NY 10019 recently at New York Times Square. I had purchased a Sanyo VPC-CG10BK Digital Video and 10 Mega Pixel Dual Camera/Camcorder, on 29th August 2009, at the price of 899.99. I was shocked when I returned home in Abu Dhabi UAE and checked on the internet, at Sanyo’s own web page and also many other different sites, that the actual price for this item was only 189 to 200, even though the salesperson, Eddie, had assured us he was giving us the best price he could offer.

The fact that Sanyo's own web page had shown such a difference is clearly an indication that this is not because online sites show cheaper prices. Please advise us on why you have such a large difference in price (over 4 times) for the same camera. We assume that this is an error, which they will rectify by reimbursing us the difference in price, of approx. 710.

I has also bought a ICD -UX81 Sony Voice recorder at the same time from this shop that sold it to us at 299.When we returned home here in Abu Dhabi I checked the Sony Website priced it at Approx. 150. This too was very disturbing to me. We could provide the invoice dated 29th August 2009, along with a few of the webpages we had found.

This has been my first experience of a visit to New York, with my family and I must express my dismay that this experience of being overcharged so exhorbitantly leaves us all disappointed and sad about the otherwise deep respect and admiration with which we embarked on visiting and seeing the many sights like the Statue of Liberty and Ellis Island etc., experiencing the aura of a great city like New York. PS: We sent the shop this complaint and talked to the Salesman Eddie who attended to us. He has not replied on this complaint to us although he promised to check with his Boss.

jane of seaford, NY May 28, 2009

Went in looking for a camera was conned into buying a canon sx200 which was sold no tax and great deal. throw in case and memory stick. then they tried to charge my card twice. visa even called me to check on the transaction 5 min later. I get home to see the scammers sold me a 800.00 camera that is worth 349.00 elsewhere and they have no returns policy. no one would answer to me re this

Ros of Stansted, AL November 21, 2008

Ros of Stansted OTHER (11/21/08)
On the 15th October I purchased a 2GB Card for my camera, which I was charged 149.98 Plus Tax - total cost of 169.33. At the time I did not realise the cost as I was in a hurry, and just wanted a card for my camera, so paid on the credit card and off I went. It was not till I look at the receipt and realised the astronimcal price that I paid did I realise that I had been conned! On my return from the UK I priced this item which on the HP website (which was the make of the product) it retailed at just 9.99p. As you can immagine I was les than impressed

I subsequently contacted the Store 3 Times via fax (which I have confirmation of receipt ) asking for an explaination and requesting a credit to my credit card. My requests and infact any contact have been ignored. The US as the UK rely on Tourists for a substantial amount of the income and if retailers are intent on conning such tourists - then the industry will not grow and it will only give a bad name for retailers such as this. I require my money back and now interest that has accrued on my credit card as a result of this transaction and feel that the Store should be made aware by someone in authority that this action is not appropriate for retailers in the US and the wealth of New York City.

Alvin of Englewood, TN May 6, 2008

My complaint is small potatoes (compared to others I have seen since). Since my experience I have checked other sources for complaints about this store and find that that they are rampant. My wife and I were in New York City as visitors to see a couple of Broadway Plays. It was shortly after Christmas and my wife wanted to buy me a pair of binoculars as I had hinted this was what I really wanted that Christmas. Anyway, we went to this store and received all kinds of pressure to buy cameras, lens, filters etc. from the salesman, Marty Harris.

My wife had a digital cameral with her and this led to all kinds of pressure to buy stuff we were not in the store to look at or purchase. Thankfully, my wife had the good sense to resist all kinds of "great deals" promises etc. We he finally realized we were not going to buy any of this kind of stuff, he focused on the binoculars. He had a great pair that were the latest on the market and he would sale at a great price. After alot of fast talk, we made the mistake of buying a pair of 20x50 Bushnell for the "unheard" of price of 325.00. After getting home and looking through the binoculars and comparing them to others I realized the binoculars were cheap and no where near the value I had thought. I checked the price of the same model of binoculars on several websites and found that they could easily be purchased for 55 - 65.00 depending on the site. I was shocked that my wife and I were lied to with not a bit of hesitation.

Anyway we contacted our credit card company to get the charges stopped. I filled out a form describing the reason we wanted the charges stopped and submitted it to the credit card company. I also sent the binoculars back to the store with delivery confirmation. I assumed the charges would be stopped and we would not be charged the fraudulent price, but the credit card company has placed it on our current bill and stated it is a valid charge. So, I am paying 325.00 for a 55.00 pair of binoculars and don't even have the cheap things. I could go on and on about this, but it is so frustrating and maddening that I will not write anymore.

Rizescu of New York, NY August 8, 2007

My name is Claudia, and I am a concierge at the Parker Meridien Hotel. I am writing on behalf a guest, Emilian who is currently staying in our hotel. Mr. R purchased some electronic items at Broadway Computer and Video 1623 Broadway in midtown Manhattan on August 7th. After reviewing the purchased items it has become blatantly clear that this store has engaged in gross gouging. The total itemized bill came to over 1900 and when compared with a reputable electronics store said items would have cost not even HALF of that amount. One of the items was actually packed in a fabricated box, non sealed and no brand name identified.

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