Complain about a product or service

Healthbuy.com

claude of newmarket, United Kingdom November 2, 2009

this is the 'altawhite/dazzlewhite scam I saw a so-called review which was in fact an advert advising combining both those products for 'amazing' results and all you had to get was a free sample - only pay postage. I believed this review to such an extent that I did not notice that 'no risk' free sample was in fact a free trial where you get to look at the package and you don't pay if you return it unopened - so no trial then!

I also failed to see - becaseu it is burried into masses of terms & conditions which you could only get by cclicking into a new page - that I was in fact signing up to a so-called 'free'lifetime supply for 120 - pay only postage (which is of course well above the real cost of postage - I noticed it only when they e.mailed the invoice on the 14th day - I immediatly phoned - and did get through - when I complained to the operator she agreed to request a refund for me as I said I thought it was a scam and it was the 14th day of a 14-day free trial - today I received a mail telling I was too late!! if this is not a scam I don'tr know what is. as for the other so called free offer - I never received the product but after this exprience I called and was told that I had signed up to a membership and would be charged 50 /month unless I returned the product unopened - so not a free trial either then! I WILL NEVER BUY ANDYTHING WHICH IS SO-CALLED FREE!!!!!!

Mignon of Boulder, CO October 22, 2009

When I first saw the add on Cragislist about loosing weight, this is what I got when I emailed. On Oct 5, 2009, at 4:46 PM, Rick K. wrote: Thank you for your interest in our weight loss study! As previously mentioned, we only need 50 participants that are willing to take a popular diet pill on a daily basis for 14 days. We will be recording your results each day and will complete the study on the 14th day. If you do not wish to have your name used publicly in the study, then please let us know. The popular diet pill that you will be taking is called Resveratrol Select. The main ingredient is resveratrol which has been shown to boost weight loss, slow down the aging process, and make you feel better!

It is an all organic pill using natural ingredients. To participate, please complete the following: 1) Please fill out the following qualification form to receive the free trial. 2) After you have submitted your information, please email us back your name and your address so that we can confirm your enrollment. 3) Once you have received the pills we will discuss further details and officially begin the study. 4) Please do not hesitate to contact us if you have any questions or concerns.

Please be advised that we have several requirements in order to participate: 1) Must weigh at least 110 pounds 2) Must be motivated to lose weight 3) Must not be taking more than 3 prescription medications con-currently 4) Must be over the age of 18 at the time of the study *Spots for the study are filling up quickly, so please get your trial to reserve your spot. We only need 50 participants and will take them on a first come first served basis. Thank you, Tina T. Study Coordination Team Acquivo Studies *We are not affiliated with the makers of Resveratrol Select. We are an independent research study firm.

When I asked what was in the pill- this is what Rick said: "The popular diet pill that you will be taking is called Resveratrol Select. The main ingredient is resveratrol which has been shown to boost weight loss, slow down the aging process, and make you feel better! It is an all organic pill using natural ingredients." When I received the pills they had a lot of caffeine in them. I cannot do caffeine and the website would not let me send them back, even though I only paid for shipping for this trial.

When I had ordered the pills they automatically stated that 99. in lifetime autoshipments would be tacked on 14 days after the order. (14 day trial period). When I went to the website, the option to cancel the auto ship order said "it was not available" In fact all the way through those 14 days it was not available, including the 14th day. When I called them (3 times throughout the 14 days including the 13th day)- I was told they could do nothing and I would have to wait until the 14th day. ----On the 14th day-they charged my card at 3:32a.m. PST for 99.94

I called them again. The first person "Kristen" said she could do nothing and that SHE would have to EMAIL THE HIGHER-UPS and that there was a something like "cancel here" in red on the page I was looking at. I said there was not. She said "really?" there was a silence and then the phone was disconnected (I was on a landline). I called back and asked for Kristen-"Sandra" said "their is no person here by that name". Interestingly, the voice sounded the same. I went through the story again. She said she couldn't do anything about this and I should email the higher-ups using the email on their website. Well, afterward she had me go down to a small header under the big bars with choices in it. There was one that is misleading-but when one clicked on it there were 2 choices for customer service.

I emailed them again. Earlier that day I found a contact email at the bottom of the sight and wrote to them. I wrote to them both to cancel my order. This is the reply I received back "With all due respect, the 14th day started at midnight and our system does this automatically. As you were fully aware of the upcoming charge, you should have contacted us earlier. There is nothing we can do about this now." Regards, Web Support Center. My credit card cannot do anything until it goes through.

Linda of Belleville, IL September 21, 2009

I ordered a six month supply of Provilus for women online from Healthbuy.com. I had read good things about this product and Healthbuy's "money back guarantee" helped to calm my fears about purchasing the product. There were no terms or conditions stated on the website or on any additional links. When I clicked to order, a screen popped up that only said, pay a one time fee of 100 and receive life long refills of our product. Somehow I must have clicked this option to move past that screen, and I was charged the extra 100. For some reason, I couldn't drop it from my order, but again, the full return policy made me feel more comfortable about my order.

When I finally received the product, I read through the care instructions and realized I should not even be taking this product as it was only for people with certain conditions. This was not stated anywhere on the website, but I figured it would be no problem. I would just return the product unused and get my money back from the company. I was directed to a customer service link to return the product on line, but was only then made aware that they were going to charge me a 10 restocking fee for every bottle. That made me very angry as that was never stated in their original offer, it said full money back guarantee, but I was willing to accept the penalty and move on. However, there was absolutely no option to refund the 100 I had been charged for the lifetime supply.

I finally found a number to make contact with a customer support representative, and although he was pleasant, he was unable to help me. He said he would put in a request and then I would be contacted within 72 hours. He told me if I was not contacted within that timeframe, I could call back and they would be more than happy to assist me. I waited until after the holiday weekend, giving the representatives the benefit of the doubt, but when I still hadn't received an email or phone call by 9 Sep, I called back again.

After nearly two weeks, I never received a response by phone or email so I called back again only to receive the worst customer service I have ever experienced. This time, I was assisted by one of the rudest individuals I have ever had the displeasure of dealing with. He was short, curt, argumentative, and cut me off every chance I tried to explain my situation. He spoke over me several times eventually raising his voice to what I consider being shouted at. He ended the conversation by telling me to get over it because I was not going to receive a refund and then he hung up the phone. He never once asked me my name or any of my order information so he could even look at my order.

That kind of behavior is not only unacceptable as a customer service representative, it is not appropriate for an adult to speak that way to another adult. If he would have given me his name, I would take further action in reporting him personally, but if there is a way to find out who I spoke with, I would suggest looking into that individual. In today's economy, I am sure that there are plenty of people that would be happy to perform his duties in a manner as to actually earn their pay check.

I immediately called back and was assisted by a representative named Gizelle, who, although had a much more pleasing demeanor, also did not address my concerns. I explained my situation to her and she offered me a refund. Since it was less than half of the money I have already given that company and I have not used or even opened any of the product, you can understand that I was noticeably upset. She said there was nothing else she could do for me and apologized.

However, the more I pressed, the more she seemed to be able to offer me back. At this point, I am both dissatisfied with the company's product and highly dissatisfied with their customer service. I feel as though I have been robbed of three hundred dollars as I have nothing to show for the exchange I made with Healthbuy.

I sent them several emails to the address that Gizelle directed me to as to how we can resolve this issue. I left them two email addresses as well as my phone number, but as of yet, I have received ABSOLUTELY zero reply--even though I have been receiving read receipts to my emails. Had I been shown a little friendly helpfulness and customer service in the beginning, I probably never would have pressed this issue. However, the way I have been treated leaves me no other option than to pursue this matter until it is resolved or at the very least, others are aware of Healthbuy's horrible service and are able to avoid the same mistake I made.

I still have the product completely unused. I am ready and willing to return it in exchange for my 300. I am a single Staff Sergeant in the military and I cannot afford to lose 300 when I have received nothing in return. I have also had to take a lot of time out of my day to try to deal with this situation. It has been going on for weeks with no resolution.

Peggy of Robersonville, NC May 7, 2009

On or about Jan.9, 2009, I ordered a 1 month supply of Provillus for women (to grow hair in loss patches), it did not grow any hair. The guarantee says you may return any unsed and unopened item purchased from us for any reason within ninety (90) days of purchase, on or about Mar. 13, I emailed Healthbuy for an RMA request to return the product as it did not work, they refused saying I could only return if I had not opened it, Why would I buy it to not use it, what are they guaranting?

I lost 39.99 and it did not grow not one strand of hair. The advertisement is misleading. Please explaine how a company can guarantee a product not to be used?

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