Complain about a product or service

Colon Cleanse 3000

Donna of Valley Village, CA March 12, 2010

In Aug I ordered colon cleanse 3000, actually I signed up for Acai/Natures cleanse. I never received the trial offer. In Sept I called after I saw charges on my Bank statement I called all numbers provided ( however there wasn't a number listed on my Bank statement next to the charge for Colon cleanse 3000. I did get through to ACAI/ natures cleanse and they cancelled my account and refunded me the money. I was provided with 2 different numbers and both numbers were answered by the same service. I also wrote a letter canceling my account with them all.

After Sept all charges stopped with Acai and with Colon Cleanse. So I assumed I did cancel all accounts.

Yesterday March 11th 2010 I received a bill from Healthy Online services. When I called the number provided on the bill I was disconnect 3 times and then finally got through to a live person I asked to speak to a manager. I was told this person was a supervisor and that I couldn't be transferred to her manager. I related everything and was told tough luck I had to pay. I explained that I never received the original order and that I tried the best I could to cancel the membership I have my bank statements showing the charges stopped after Sept, I have a letter I wrote relating to the canceled item that I sent to an address provided to me. I was told that because I never returned the bottle (that I never received) Which this person says isn't the company.

When I asked if I could have a manger's number at Colon Cleanse I was told they couldn't provide it. When I asked for a mailing address for Colon Cleanse I was told they wouldn't provide it I called Information in Scottsdale AZ and they couldn't find a number for them either. I went on line and couldn't find an address or a number for them. When I explained I never received the item in the first place and that as soon as I saw the charges on my bank statement I did everything in my power to cancel the service I went as far as canceling my ATM and I closed my bank account down as well. I told the woman on the phone that because I never returned the product I never received that I had to pay. I finally told the woman that I am more then happy to be taken to court. I have all the proof I need to show this company is behaving fraudulently.

Michelle of Newman Lake , WA March 11, 2010

Many months back I ordered the trial bottle of the Colon Cleanse 3000 product featured on the internet. I used a credit card for the shipping charges. The following day I attempted to use the credit card somewhere else and a hold had been placed on the card. When I called my credit card company the informed me they had put a hold on my card because charges were coming through for numerous different companies no where near my home and they wanted me to confirm the charges were mine.

The charges that were attempted were all under 20 dollars and all seemed to be related to the Colon Cleanse 3000 order. There were 5 or 6 charges from different holistic health and supplement company names within a 15 hour period after the Colon Cleanse 3000 had been ordered. Most of the charges had been denied before I knew my credit card was being billed. I told the credit card company to go ahead and let the charge for the shipping of the Colon Cleanse go through as well as the shipping for an Acia product I had ordered at the same time.

My credit card company highly recommended that I allow them to cancel that credit card number and issue me a new card. I had them do just that. Today I received a letter from Healthy Online Services stating that I owe them 133.95. They also state in the letter that I will be sent to collections if I do not pay this bill. I have not received any product since the initial trial bottle and because my credit card number has changed they have not been able to charge me either.

I have located information for the Better Business Bureau for Scottsdale Arizona and will be contacting them during business hours tomorrow regarding this issue. I have not been able to contact Healthy Online Services by phone because I received the letter after business hours today.

Debbie of Bainbridge Island, WA March 9, 2010

I purchased a "free" trial of Colon Cleanse 3000. The only cost to me was in shipping fees. Or so they said. I received the product in a box with no other information - no "terms" no payment forms, no envelopes. I did not see any caveats on the site where I purchased it...I thought I was giving them my credit card info for shipping costs only.

I never used the product, in fact I still have the sealed bottle. I ran the ingredient list past a naturopathic physician who told me that the product would make me rather sick and that the process it used would be very uncomfortable, if not painful. She suggested that I do not use it for my safety.

Yesterday, I received a collection letter in the mail, dated March 3, 2010, stating that the provider of these "free" pills wants 133.95 in late fees since I "kept" the "free" bottle, which was they claimed not really a free sample as stated but rather of 14 day free trial. I was supposed to contact them within 14 days and then return the bottle with unused pills within 30 days of their shipping it to me in the first place.

THIS INFORMATION WAS NOT AVAILABLE TO ME WHEN I SIGHED UP FOR THIS "Free Sample". I called their "customer service" department to find out what this was all about. This is where it gets ugly. The "gentleman" on the phone claimed it was not his problem but rather "my problem" that I didn't know about their policy. They would not accept the sealed bottle back - instead he said - "pay now or I will send you to a more aggressive collection agency and ruin your credit". He did not care that their practices are fraudulent or that I was advised by a medical professional NOT to take it!

PLEASE - DO NOT FALL FOR THEIR SCAM - they are contemptible. As for their collection efforts...bring it on, baby. I AM NOT PAYING!!! (luckily the bank I had the credit card through was one of those that failed and that card was cancelled - otherwise I'm certain they'd have stolen from me directly rather using the threatening letter and collection agency method they are using to steal from me now.

Daryl of Lexington , OR February 25, 2010

This group claims I ordered their Colon Cleanse 3000 product as a 14 day risk free trial for 4.95 but now are attempting to charge me 83.95 for their product plus a 50.00 collection fee for not being able to process a credit card that is no longer active. They've been trying to "auto ship" each month since August 2009 and running the card every month. The card won't process of course. Now they want to send me to a collection agency for not paying their fraudulent charges. I called them to dispute their ridiculous charges. They only wanted me to pay up or hang up.

I asked question regarding their billing practices and product and they wouldn't answer them. They would only refer me to their website. I tried to look up their website but I can't even get their site to come up on the internet. This group is a fraud. They are scamming people. They apparently aren't opening disclosing their billing practices as the number of complaints on this website.

james of henderson, NC January 24, 2010

I ordered the free sample colonzen and acia boost. The order was made through a link so there was no terms. They didn't sent me the acia boost, the colon cleanse was late coming. colonzen was suppose to be used with the acia boost, I never recieved the acia boost. I canceled the orders with in the 30 days they told me and what I saw on the website when I found out what site to go too. They won't put my money back on my card. There are other things they charge me for that I didn't authorize.

Darla of Carlsbad, CA January 4, 2010

In Sept I somehow on line, saw an ad with Katie Couric as the testimony about colon cleansing and cancer. After doing some research I read their FREE try if you like it buy more add, only pay for shipping.

Ordered the bottle, received it and then promptly forgot about it and never took more than a few! As an intelligent consumer I read all that it said, watched the videos etc and no where in the keying in of my credit card was there a box stating the FREE trial was followed with if you don't cancel within 14 days we will charge you 60 days later 85 and then again every month for 88.90!!! No where did I agree that I wanted to cleanse on an ongoing monthly basis, no one would ever agree to that, its not healthy nor safe to cleanse 24-7!!! p>I have now been charged 2x for over 80 and received ONE bottle of the FREE product. I tried to call the co # 3x and was cut off 2x, 3rd time I spoke to a rep who said I failed to cancel and I authorized by signing up and read the website disclosure she says is right there when ordering. I told her this is incorrect, I wanted a full refund and asked to speak to a manager 3x. she just kept repeating over and over and then hung up on me when I got upset.

Jacqueline of Newtown, PA January 1, 2010

I was trying to log onto the Racheal Ray Web site. (Notice how I spelled Racheal?) This was the problem. This small error redirected me to a site advertising Colon Cleanse. Something I wanted to try. I just had a baby and wanted to shed some lbs. Rachael Ray was all over the site and they were advertising a free trial. Just cover S&H (3.95) I agreed and processed the order using my debit card. (Big mistake)

I received the product and did not use it because I didnt feel like enough information about the product was included. After that I never received anything else from he company. That was the end of October. I look at my December statement and the company has debited two payments for 80 in the month of December and I havent received any product. I have a forwarding request in at the post office because I just moved and I received my free trial at my new address so I cant understand why I didnt receive any other shippments.

I called the company to cancel my membership and I asked for a refund. They told me in order to get a refund I have to return the product within 30 days after they shipped it. I CANT RETURN A PRODUCT I NEVER RECEIVED. The post office where I used to live does not have the products and this stupid company does not have a return to shipper on thier packages if they are undeliverable.

Customer service is absolutley NO help at all. They told me I was beyond the 30 day return policy for the first shipment and if I want the refund for the second shipment I need to find the product I never recieved and then call them for a authorization number. The number I called for them was the number on my bank statement.

Watch what you sign up for and if you want to search the Rachael Ray site...make sure you spell her name right. I lost 160 and I dont have any of the product that they charged me for. I cancelled the product but now I'm not sure if they are going to debit my account once again. I wont know until I get my January statement.

MARIA of LANCASTER, PA November 23, 2009

I ordered the "free trial" for the RezV Clear and the Colon Cleanse on their website which was only supposed to cost 4.95/each. Unfortunately they started charging me more than 80 each and send me a second shipment I did not ask for. I returned the second shipment certified mail with a request to refund me for all charges. After I didn't hear from them for a while I called and spoke to Jessica. She said that I did not cancel the order and therefore they charged me. I did not know I was supposed to cancel the order! Their website did not give any detail, the trial versions of the two products had no info with them (not even how to use the products), I did not have a clue that I was supposed to cancel.

Jessica told me I was supposed to call and I said that writing a letter via certified mail should be way better than a phone call; she did not have anything to say to that. I still have not received a credit for the returned order and after going back and forth with Jessica on the phone, she told me that the only way I would get a refund was if I returned the trial samples also. I have not done that yet because even though I have not tried them yet, I did open them. I still want my money back.

Eric of Daly City, CA October 16, 2009

I went for a 14 day free trial and paid for the shipping and handling of 4.95. The product came after 2 weeks which is impossible to try it. I was surprised that I was charge 88.00 on my credit card which I did not authorize but for the shippind and handling only. I spoke to Bruce and after persistent, he promise to refund 41.00 dollars back to my credit card. This is a scam, I wish there is a way to stop them and to prevent them from doing this to others and to get our money back.

Linda of Lakeland, FL October 7, 2009

My personal checking account was charged 172.94 on Sept. 14 for FREE trail of colon cleanse and two weeks later another 183.14 on Oct. 1, 2009 deducted from account because no phone call was made informing them to close request. Website indicated FREE. This is a scam company and their making a lot of money off of their website. They would not refund but half of the money even though I pointed out that the website said FREE. This company needs to be closed down. Free does not been 83.95 for cleanse and 2.52 for Service Fee times two. That's not free. Apparently every month the charges go up. Oct. charge was 88.90 for cleanse and 2.67 service fee. This is just not right.

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