Complain about a product or service

Chevy Chase Bank

Juliana of Lanham, MD November 10, 2009

I keep getting several hundred dollars worth of insufficient fund fees because my cash deposits are not being credited timely and even though I make smaller transactions first they honor a higher amount that comes in after the smaller transactions were made. Esentially, they are reversing the smaller transactions and then posting (in this case 20 NSFs resulted)a larger amount. This has been happening even since they merged with CapitalOne.

Neil of Bowie, MD October 3, 2009

The Bank Branch Manager, Barbara S discriminated me. I had a legal power of attorney to conduct affairs for both of my parents. I needed to wire money to an overseas hospital as my father lay dying in it. The manager refused to grant me access to the funds or follow her bank's procedures and fax my power of attorney to her legal department for review. She acknowledged that one of the power attorney's had been notarized by her employee (who was standing 10 feet away) and in the very branch we were standing in about 1 month prior. She did not refute that this was authentic or legal. In fact, during branch hours, she put her coat on to leave even though she knew I had a life or death situation. She refused to call her supervisor to escalate my issue.

I called and left David W, her supervisor (VP), an emergency message. He did not return my call for 22 hours. The next day, I went to the other Bowie, MD branch and was treated respectfully. They immediately faxed my power of attorney to their legal department and I was granted full access to all funds and account within 30 minutes. The power of attorney is a legal instrument that Barbara S refused to accept. I escalated the issue up to SR. VP. Bob B. I am unsure if he investigated the issue, although, I know the incident was video and audio taped. Barbara S continues to be the branch manager. Why didn't Chevy Chase Bank fire or at least demote her?

I was unable to transfer the money in required time frame set by the hospital who threatened to pull the plug on all life support systems. I had to beg them not to. I had to borrow funds until and wire money from another bank. I was extremely distraught and still have nightmares and cry over this incident.

Reginald of Washington, DC September 18, 2009

I have been charged two overdraft fees of 35.00each. I recently spoke to a Ms. T in the Chevy Chase Bank office and she was of absolutely no help what so ever. The two charges were for amounts of 3.08, and for 1.05. These charges were made prior to a 4.94 purchase at MacDonalds. If there was an overdraft, it should have been only one and that should have been for the 4.94 purchase since it was the last purchase. Resolution sought: 1) I would like a correction made to the overdraft charges, and 2) In the future, if there are insufficient funds in my account, I do not want purchases approved by the bank.

HELEN of PHILADELPHIA, PA September 4, 2009

Today Chevy Chase sent me a loan transfer notice.Originally July 30,2009. Said loan date was August 29,1997 in the amount of 18,800.00. Thhere is no knowledge of what the loan is for and no copy of the said promisary note available for eximation. This is not mine.

A garneshment of my wadges in the amount of 1000.00 monthly HAS MADE IT IMPOSSIBLE TO PAY MY MORTGAGE. 500.00 form both my social security and from my employor. Ican't pay for my perscriptions most of the time either. Not on time ant way. My house is in forclousure state ,I am 73 and totally stressed out.

Aubrey of Bethesda , MD July 21, 2009

I have ben using Chevy Chase Bank for three years now. I overdrew my account 15 dollars with 5 trasaction each only a couple dollars. Each transaction I was charged 35 dollars giving me a total negative balance of 190 dollars. Being charged 35 dollars each trasaction in the negative to me is robbery. More then half of my next pay check will go to these over draft fee's. I would understand a 5 dollar over draft fee but 35 dollars is outragous, cruel, manipulative and crazy. No bank would charge that much of they actually cared about there customers. I am no longer banking with Chevy Chase Bank and wouldn't recomend anyone to bank with a business that conducts business like that.

Fiona of Hoboken, NJ May 3, 2009

My husband lost his job last March 2008. We have had a mortgage with Chevy Chase Bank since June 2002 and have never paid a day late in all that time. We contacted the bank asking for their advise last August telling them what had happened. They informed us that we have to pay the exact and full amount and if we dont after 3 months they would put us into court and repossese our house. We were amazed at how rude they were and how agresseive. They told us that they want to see us bankrupt and that we had to cash our 401k sell everything we posess to keep paying the mortgage.

We did cash in our 401 and at the same time faxed in a hardship form along with tax returns and my pay slips. Unfortunatly I earn around one third of what my husband did or we wouldnt have a problem. When ever we ring we can never get the same person and we kept ringing them to try and find out who now had this very personal information and no could ever tell us except that they seem to have one of the highest staff losses I know as the person you spoke to last time has always just left the company. 5 times we have faxed this information and the last time we did email to a staff member directly only to wait over 3 weeks for him to contact us back, only again after us chasing him. In March this year in desperation we didnt pay the mortgage to see if someone would at least then call us back. Sure enough they did. I explained to them why we had taken this drastic step as we have given up trying to contact someone anyone at the bank. It is nothing to hang on for over an hour and half and then the phone to cut you off.

We were so pleased when the President passed his scheme in March to help people like us we thought. I wanted to pay them all my salary and then live in my husbands unemployment so that they would get half of the payment and sent in the checks. They send all the checks back as they wont accept anything except the full amount owed and now they charge up 159.00 late fee each month. One lady there said that sounded resonable but they still wont accept anything. We are at our whits ends to know what to do or where to turn to. After having a perfect credit score of over 750 they have now reported us to the credit agencies and so we have a bad score now. We are not asking for charity we want to pay and this should only be a tempory situation. We understand that the amount we owe would be added to the loan and when he gets a job again we will pay it all back.

Where do we go for help? I have tried ringing a HUD agency near us and have not heard back from them either. My husband has spoken to one man there now 3 times who tells us that he is dealing with 72 cases the same as us. When he passes all the information/hardship forms up to senoir management they refuse every case. Chevy has just been taken over by Capital One and they borrowed money from the Governament in the bail out so surely they should be helping us out. Perhaps these complacent and mean staff at Chevy Chase should start to think "There but for the grace of God go I". Job losses are very common after a "merger" or take over.

I wonder how the staff at this bank get away with speaking to customers like that. I am a corporate travel agent and if I spoke to any of my clients like that I would be fired. I know you say that a lawyer may contact us after reading this. If you or anyone can advise or help us in this that would be marvellous. We have never been in debt or never not paid a bill before in our lives so this is all new to us.

Vicki of Fairfax, VA April 28, 2009

I noticed there was a transaction on my account for 189.00. This transaction caused my account to go into over draft. I called Chevy CHase and told them I did not make this transaction. I filed a verbal Fraud report. In the mean time, the continued to hit my account at 35.00 over drafts fees till now they total nearly 800 in one month. I do not have money for food, or anything. My cable, everything is being shut off. I called the company that debted my account the 189.00 I found out this was an internet transaction for a CD to learn power point. How had this happened? A 13 year old child had use my card to get "Game points" for what they tought was a free CD. (They didn't know to read the fine print) In the mean time the company said they would refund my money promptly.

Well... their promptly took nearly 3 weeks to refund. In the mean time, I had assumed the money was put back in my account. I coul not access my account as CHevy chase closed my card and chaged the pin. When I got the new card, I still could not access my account until they sent me the new pin. (Almost 3 weeks not knowing what is going on) I finally was able to access my account and find I have been charged nearly 800 in one month in bounce check fees. Neither the software company or Chevy Chase will refund my money at all. Chevy Chase says the software company should pay the fees. The software company says they refunded what was taken, and that Chevy Chase should have put a freeze on my account, and that they fees I have been charged are in excess. I am a single mom... I don't know how I will ever got out of this mess. I have cried, worried myself sick... etc. Now, Chevy Chase wnts me to prosecute the 13 year old? Why? They do not have the money! The 13 yer old is a neighbors child. I cannot believe this... what can I do? What is the next turn???

B of Indio, CA March 26, 2009

B of Indio CA (03/26/09)
On September 2008 I contacted Chevy Chase Bank to discuss the option to do a loan modification. I have been calling since then today it's March 25, 2009, and no one has been able to help me. Every person I have been talking to me keep sayn it takes about 2 to 3 weeks Well it's been 6 months. I have no received a response to anything or even a loan modification. all this resulted to what Chevy Chase Bank adj rate, and payment went from 1850 to 6748 that was due to????? escrow balance.

Is has been hard physical and metal.

Elaine of Leesburg, VA December 11, 2008

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