Complain about a product or service

Ticketsnow.com

Tino of Kingston, NJ November 20, 2009

I have the same story like the rest of these innocent people on this website in regards to Ticketsnow/Absolute tickets! We have all been frauded & taken advantage of. We are on here to seek justice not only for ourselves but also so these companies never do this again to anyone! It is only a matter of time that they screw the wrong person like a judge or an attorney that actually has the power to do something about this! This is just unethical & we all deserve our money back. I am sure we all agree to pay the amounts we were supposed to be charged, not the amount we were scammed for! I feel for all the people on here like myself & let's hope our day will come!

scout of durango, CO October 26, 2009

Tickets now is a middle man company that sells products they don't have. do not use this company as all they do is collect credit card numbers and then email you to say they couldnt get you tix. this company should be shut down for thier terrible buisness practices. unautherization of my credit card number resulting in a big mess

santiago of sao paulo, Brazil October 20, 2009

Please, I have a very unpleasant issue to solve related to U2 tickets bought for the concert in Giant Stadium/New York originally in Sep 25th. I have purchased the tickets in June 28th through TicketsNow, since the event was sold out already. Since I really enjoy the band my whole trip to US was based on the Sep 25th date, that means hotel, flights, insurance, everything. All these information can be checked as I have kept all originals with me.

Well unfortunately only in Sep 4th, I was noticed by email that the date of the event was changed to Sep 23rd. In such a short period I was not able to reschedule the whole trip plan that was already paid. Anyway the cost of changing would make the trip impossible due to the fees charged by the flight and hotel operators to make changes. To make a long story short, the whole plan colapsed. I called the Customer Service to inquiry about reinbursement and I was told that this policy is not valid since the event was postponed (???). How can this be? I do not leave in US, I'm a brazilian citizen and the show was expected to take place in Sep 25th and everything was done on that basis, it's impossible for me to change plans like this.

As a customer I think this is a case where reimbursement may be applied, specially because I do not leave in US. I tried all available channels as described above but this is a special matter and they're not prepared to deal with problems from foreign clients. Please, I need to solve this issue quickly. I'm a great U2 fan and never heard about any potponement of the band. It was very disapointing to miss the event which took me several days to plan and also 360 dolars for 2 tickets.

Kathy of Castro Valley, CA September 25, 2009

On Sept 15th I purchased two tickets for the Average White Band/Tower of Power concert at Mountain Winery in Saratoga, CA on Sept 25th. As this was a birthday gift for my fiancee who LOVES Average White Band, I wanted to make sure I got really good seats. I got seats in Section 1, Row K (actually the 9th row) and was charged 188.00 for each ticket, plus service charges, shipping charges etc., totaling 447.35. This was the first time I used TicketsNow, I usually use a provider where you can print your tickets instantly, so it didn't occur to me that I had not gotten my tickets until Sept 23rd. I called TicketsNow on Sept 24th and said I hadn't gotten my tickets, they told me they would have to look into it, contact the seller, and get back with me. When I asked who is the seller? (This was a surprise to me I thought I was buying the tickets from TicketsNow) they told me they could not divulge that information. After about 6 hours they called me back and said, "Sorry, those tickets are not available." I was in shock! I said "what do you mean - not available?" they said there was an error and they were just not available. I asked well your receipt says the tickets are guaranteed, what's the guarantee? They said we could either offer you general admission tickets for 150.00 each or refund your money. I said are you crazy!!!! I will not pay 150.00 for general admission and refunding my money is a refund policy, not a guarantee! Made no difference, the fact was I was not getting tickets, and they didn't give a ----! I demanded they credit back my card immediately - they tried to say it would take 30 - 60 days before I might see the credit on my card! I said no your going to call my credit card right now and credit back the money, because what you did to me is illegal!! NEVER, NEVER USE THIS COMPANY! I sent an email to their corporate office - no response. I also sent an email directly to the Average White Banks web site. They responded that the tickets the TicketsNow tried to sell me were actually 65.00 each, not 188.00! Being the great bank they are, they invited me to be their guest at the concert, so everything worked out good for me, but I know there are people out there not so lucky! THIS COMPANY NEEDS TO BE PUT OUT OF BUSINESS!

Kimberly of Toms River, NJ September 11, 2009

I went on House of Blues.com Atlantic City (website) to purchase tickets, i have done so before. this time it sent me to purchase tickets from ticketsnow.com, in any case i purchased 4 tickets, and received my confirmation, a day later I receive an email invoice, that states a service charge of 46.80 and in very little print at the bottem of the invoice it says we are an individual co. and charge more than whats on the face value of the ticket. and cannot cancel or get refund, when i called them they said i agreed to these terms and conditions. i am extremely upset, this company has over charged me 173.00 compared to Ticket master. and yet they say they are a company of ticket master? this has never happend to me before, this is a compete shaft.

Vicki of Bronx, NY August 9, 2009

I used TicketsNow to buy tickets for the Aug 7 Jason Mraz concert at Jones Beach. It appeared to be the only way that I could get seats at all even though I tried to get seats soon after the concert tickets were purportedly available. I ended up paying 81 each for 2 tickets, plus 12.15 each for "service charge" and 14.95 for shipping for a total of 201.25. When I received the tickets in the mail, they were sold originally for 39 each.

I don't mind TicketsNow making a fair profit and even paying the cost of shipping, but it is clear they must either buy big blocks of tickets and or using private individuals to do it (with these individuals receiving some kickback to go on line to do it). At the concert, there were plenty of empty seats up the in "cheap" seats where my daughter and I sat, as well as below. The concert was not "sold out" as it had been hawked. Ushers were selling "upgrades" for 10 all over the place. I want to save future ticket buyers the outrage of paying unreasonable prices. TicketsNow charged us double the ticket price and a service charge on top of that - This is outrageous. Please do your best to stop this practice.

Amy of Marblehead, MA August 5, 2009

Back in Dec 08, tickets for Kenny Chesney's summer tour went on sale. Ticketmaster had no tickets available, so I went on Ticketsnow. I specifically ordered row 31, knowing that this would be at the end of the catwalk. I paid over 375/ticket, but was excited that my row is near where the performers are. My confirmation noted this row, as did the shipment notifiction.

Well, I received my tix today, and they are row 9. FYI, the way the stage is set up, I will have a great view of all of their backs (for 375 a pop) I called customer service, and after 10 minutes of waiting, I finally spoke with a rep who told me that "9 must be better than 31". She then became completely rude when I tried to find out why they offered row 31 if it was never available. She kept telling me to "read the terms of the sale". I was shaking because I was so mad.

I asked to speak to a manager who also became argumentative with me. I have never seen such deception and lack of professionalism. I vow to write to the Attorney General's office in Massachusetts, my rep in Washington, as well as the artists whom I see that use Ticketmaster / Ticketsnow. The first rep I spoke with repeatedly denied that they had anything to do with Ticketmaster. She then said "we are owned by the same company". Complete joke.

Manoj of Des plaines, IL July 23, 2009

I bought some cubs vs sox tickets for June 18th of this year. The tickets were priced a little cheaper at first sight compared to some other listing sites. So decided to buy them so then I realized there was a service charge and 15 dollar shipping charge. I paid for the tickets and realized it said 2 day shipping.Buy the way that was the only shipping option they had listed.

So I called them up and asked if I am going to receive the tickets on time. I beleive the guy who I spoke to his name was John. He said I would have to pay an extra 10 if I wanted to receive the tickets. Then I told him the only reason I bought these tickets because it was cheaper than on stubhub and I thought it was going to be e-tickets since the game was going to be played next day in the afternoon. The guy was rude and he said he doesnt know how stubhub does their business and he doesnt know what is an e-ticket. I then told him I dont want the tickets. He said i couldnt cancel the tickets.

Then I told him your policy states that if you dont receive the tickets on time then your money will be refunded, in that case I will wait 2 days and get my money back. Then he told me let me check with the seller and told me everything was taken care of.

I thought everything was fine, but then I looked at my credit card statement and I realized that I was charged the 10 extra. I went to the game and realized they were obstructed seats and they had not mentioned it anywhere in the listing. I emailed a complaint to customer service manager and he replied back saying the total was right and i was not charged 10 extra. Then I emailed him back the bill they had sent me for 10 less and the new bill with 10 added. I never got a response back. I would never buy tickets from tickets now anymore. Their employees are rude and customer service is horrible. They dont even list their tickets right

Sonia of New York, NY June 2, 2009

I purchased tickets off this website that said closest to stage, they had a high price and thought that was reflective of their value. When I got the tickets they were printed with a much lower price, and in addition the tickets state on them that there is a possible obstruction to the view. I would have never spent 1300 on tickets that had a possible obstruction. These tickets are currently on sale for 100 bucks each, so I've over paid 900 for possibly obstructed seats! I would have never made the purchase had I known I was not guaranteed a clear view.

Jamie of Griffin, GA June 2, 2009

Today June 2, 2009 I placed an order through TicketsNow (under the impression they were Ticketmaster) for Dora Live tickets. I was a little surprised to see that the tickets were 70 each, but figured it's a children's event and kids are expensive! Anyway, I placed the order for 4 and for shipping I noticed FedEx 14.95. Why did I need the tickets so quickly? The show isn't until the end of August! Plus, a 10 service charge. I thought it was steep but went ahead and ordered them because I was under the impression that the tickets were selling fast!

When I had put in the number of tickets I needed, it came up four in a certain section. It was very misleading and I thought it was going to sell out! After my order was placed, I went onto the venue website to find our seats. Low and behold I noticed they were selling the same tickets for 40 less! NO SHIPPING! How is this fair? Absolutley ridiculous! So, I immediately sent TicketsNow an email (supposedly to a manager) and called them as soon as they opened. The guy told me I could not cancel my order. How can they get away with this? I just paid 180 more than the venue is selling tickets for! Something needs to be done! They have to be stopped!

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