Complain about a product or service

American Intercontinental

Shawn of Jonesboro, GA November 15, 2008

I received another collection letter for a balance of 4, 628.51 dollars. I forward the letter with supporting documents that makes my case pertaining to why the institution should not charge me the amount requested. The situation amounts to the fact I was forced to receive a failing grade in the course detailed in the letter I previously forward to their institution. The professor/instructor failed his obligation to ensure my grades were submitted before the class session came to a close.

I in essence requested more time to complete my assignments due to my military obligations to support my country in the fight against terrorism and technical difficulties I occurred. The professor granted my request then rescinded his previous statement by notifying me there wasn't anything he could do because he had turned in all his grades and I should use my advisor for a resolution. Due to his failure I was forced to retake the course. Also due to my shift work and constant mission oriented work schedule I was unable to place a complaint within time restraints requested by the university.

I am a member of the U.S. Army whose duties involve supporting missions in Iraq and a combat veteran of Operation Iraqi Freedom. I only owe this amount because of the professor not executing what he stated in an e-mail. Paying for a course I had to simply retake because a stated obligation was not adhered too. I have attached the mailed letter and the e-mail verification of my statement. Please help me to resolve this matter and either have the amount waived are reduced drastically. This is a detriment to the fighting men and women of this nation. If AIU has done this to me I am sure there are other service members going through my same dilemma. I will also report this complaint to the identified Illinois departments for a resolution and to the U.S. Army Education Office because AIU receive grants for vets and collecting tuition assistance. Thanks for any help your state organization can provide me.

I am receiving debt collection letters that may impact my credit rating if posted to my credit reports. Did not receive correspondence back from the letter I mailed AIU in 16 September 2008. Simply want amount dissolved or if I must pay the amount drastically reduced. Thanks!

Mccallum of Whitehall, PA March 11, 2008

I was unhappy with the customer service and support I was receiving from the institution. For reasons out of my control, I had to withdraw from the school. Upon withdrawing, I was told that the remaining balance (which totaled over 4,000) was now due in full. They harassed me day and night--even after 8p.m. (an hour in which I do not feel is appropriate for them to be calling my home). They even had the nerve to call on weekends demanding money. They they threatened to send my information to collections several times, even though I had made payments (including one totaling 1,000).

I found another institution to continue my education, but of course they need my transcripts which AIU refused to release...even though I had been making payments. They are the worst institution I have ever had the misfortune of dealing with. They are not at all concerned about the student and their education, but only with the money they get from them. They need to be put out of business!

I have had to place my education on hold, and my family has suffered financially due to basically having to pay to get rid of them.

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