Complain about a product or service

Leading Edge Recovery Solutions

Tiffny of fillmore, CA January 30, 2010

Received a call from an unavaiolable #, some woman identifed herself but was speaking so fast I could not understand who or where she was calling from. I asked her again and told her let me get a notepad and pen so I can write down the information. She spelled out her name and said that she was from Leading Edge Recovery Solutions.She said that this was regarding my Sears acct which was sold to Citibank. They were attempting to collect my debt.

I have been working with a debt management co since july 2009. Gianna stated that Sears rejected my program and that her co Leading edge does not work with third party agencies and they do not have to. She advised they sent several letters, I advised her I reecived 1 letter last week from their office. She then began yelling at me like I was child on how I was trying to get out of paying my debt. I could not get one word in and everytime I attempted she said I was just trying to get out of paying.

I was not saying a word to hear her yell and then she said I will make my recommenddations about your account and hung up on me. She called trying to collect 50% or monthly payments but since I could not get a word in they got nothing.

I will contact my agency on Monday to advise of the phone call. The call was recorded on their side as she advised me...maybe her manager should listen because I was fully complient until she started yelling at me...this call lasted 6m20sec on my cell phone.

D of St Paul, MN January 15, 2010

My wife received a voicemail (at work) from a woman who identified herself as "Miss T." and said she had an important business matter to discuss with her and to call her back by 5:00 PM. I made the call for her and spoke with someone at Leading Edge. Never having heard of the company, I asked what they did and I was told "lots of different things". Eventually they gave me the "This is an attempt to collect a debt" line which is how I finally knew they were collection agency.

They then started talking to me about a 3000.00 debt from 2004 that I did not owe. In fact, another collection agency had tried to sue us in 2007 for this same debt. When their attorney tried muscling us into paying it I sent them copies of my records and requested that they furnish proff that we owed any money. They were uanble to furnish any proof of the debt and their own attorny then had the case dismissed.

Since then, the debt (even though it is invalid) has since been sold to Leading Edge. I was curious how many times they can make a run ata person once a case has been dismissed in court, so I contacted our attorney. I got some good news after I did that. Leading Edge screwed up! Our attorney told me that Leading Edge is currently in violation of at least three different laws in my case. He has initiated a lawsuit against them and has assured us that (even after subtracting out legal fees) Leading Edge will end up paying us significantly more money than they are claiming we owe.

One thing you should all know though is that I found out that even if a debt is not valid, a collection agency that holds the debt can sell it to another collection agency to get their money back. The next collection agency can then go after the debtor to try to get them to pay it. Even if the debt is boguc. The logic is that if they pressure and threaten you enough, you'll pay it just to make them go away.

If this ever happens to you, the key is to keep good records and document everything, including the conversations you have with the collection agencies. I'll let you know how much Leading Edge is forced to pay us after the suit is settled.

Regan of Ann Arbor, MI January 5, 2010

Approx 2 months ago they began calling 2-3x day to one of my new employees at on her work phone. When I called them to see what it was about they said they were trying to reach some man who I have never heard of and this phone number has been assigned to one of my staff members for at least 10 years. They said they removed it from their call list but it has recently started up again. I had to change the phone number at our cost.

RACHEL of NEWTON, IA December 17, 2009

Settled an agreement with them. I agreed to over night my cashier's check to them. Unfortunately, it is lost in Chicago and never made it to them. This was done on Nov. 24. They wanted me to stop payment on it. Well my Credit Union needs a stop payment form signed and faxed back to send to our Corporate Office for approval so they can reimburse me the money so I can pay these people. They are refusing to sign this form and don't know why they have to do this. It has been explained to them many times why and they are delaying the process. On Dec. 24 will be a month and they said there is no more they can do. When I sent the check out on Nov. 24, they tried to with draw the money from my bank account the next day without my approval. This is a large amount of money.

Sandra of Eagan, MN December 2, 2009

In April of 2009. A number that I missed showed up on my phone so I called it back. Melody answered the phone and at first she was nice. We went over my budget information and wondered about some thing on my credit report. She wonderd if I could use a credit card that I haven't used. I told her no because I was sharing an account with a family member.

Then she started barking at me and asked me if I was refusing? I said yes. Then she said she'd take action. I called back the next day and told them I was expecting a check. The represenitive said she would foward that. Melody calls me back the next morning and asked about the check. She kept insisting for to use the discovers card.

Then she tranfered the call to her manager Michael. He said he would report me at fraud. I called back late that day and told him I didn't apriciate that. He said it was nothing personal but still that wasn't right. Then Meloday called again and still inssited on using the dicovers card. I said no. She snapped at me again.

I called and talked to MIchael and He didn't seem to care. So I'm not with them anymore but I don't want them doing this to anyone else. I want to take action against them.

Mark of Scottsdale, AZ November 25, 2009

Leading Edge Recovery Solutions, LLC is calling from 888- is calling to speak to me at my place of business during 9-5 business hours; attempting to collect a debt from me. One agent discussed the debt amount, the account and bank if was from with a fellow co-worker who answered one of their calls. I think they have violated some privacy laws by doing all the above.

This has caused un needed attention towards me as rumors of this debt collection call are now circulating within my company. My boss has also asked me about the debt collection call rumor and asked if I was in any trouble or if he should get HR involved. I told my boss I would seek help through a consumer help group or lawfirm

Mary of Palm Harbor, FL November 2, 2009

I do not have an address for the above. They contacted me on behalf of my CC company that I am in default due to loss of work. Steve Taylor called my sister's house and stated to my brother-in-law it had to due with my mothers estate and she passed away 6 years ago and today a neighbor(who I don't even know) knocked on my door and said that he called her to get in touch with me and it was a very important matter and I needed to call by 8pm this evening.

When I called him he was rude at times telling me to take responsibility and I needed to do something today or his firm would have to take action. I understand that I am behind but I did explain that I have been out of work and when I do work it is not alot and that we were just barely getting by with paying necessities. He told me to call family or friends and borrow money from them. I stated I would not do that and borrowing money that I don't know when I could pay back was already the position I am in now. He told me to swallow my pride.

I can not believe that this type of treatment is professional or allowed. I truly did not wish to be in the situation I am in but the economy crumbled and my business is in aesthetics and people are not spending and that I am hardly working. We are struggling to survive. I told him I could pay 100.00 today and 25.00 a month. He was insistant on more. Please let me know if these practices are legal. Thank you.

Miguelena of Trujillo Alto, United States October 29, 2009

I was contacted by Leading Edge recovery solution (LERS) by phone and told i was owed a debt and when i further questioned him he told me the information he had was that the people of banana repubilc try to find me to collect the debt but they do not find me. I said I dont know if I should pay it because I have a good credit and I pay my debt .

I never receive a letter, I said please tell me the address that appears in your information because I live in the same address since 18 years ago. They read the address and the address was complete incomplete and with this general address (only stree and country) they never could find me. I give my address and requqest they send to my house address (not by email because i believe was a fraud)the request for the owe to be paid.

I request they talk with the credit agency because i do not have problem to pay again ( because I can not find my receipt or proof of payment)but they need to clarify its error in the consumenr agency. But they do not want help me i provide the evidence of my signature in the payment they said I did and not pay. I dont want bad credit.

Ramone of Riverdale, IL October 12, 2009

This is the worst company I ever worked for. It is very unprofessional and shows favoritism. You are underpaid and they expect you to perform miracles on charged off accounts. I was fired because I was not mean and aggressive enough. I was told that because of not making goal and finishing up at 71 percent for the last 3 months that I was being let go. You can't force no one to pay a bill all you can do is inform them of the balance due and work from there. Majority of the company collectors are rude and are hand fed (accounts given to them that they do not have to work just collect the money). If you are not kissing upper management ass you don't get the good accounts. I am a single parent of 3 children that lives with me and have to take care of them I took the job to support my family and keep a home for them now what am I to do.

Tamara of Bay City, MI October 9, 2009

My son had a bill from HSBC for a bow flex he had bought several years ago, then lost his job and was unable to pay. I decided to help him out so my son gave me the phone number to this company and I called them. Their collectors are for lack of a better word "unprofessional" They come up with a bunch of crap and lies. They tell you one thing and say they have to get it taken care of today. I know they just want to make money but they are in fact unreasonable.

I told them I wanted our agreement emailed to me then I would make the first payment they would not do it. I don't trust that they will do what they say because first they offered a 20% down payment plan then 57.00 a month. I told them I would call them back in two days and I did exactly what I said I would do. They changed the payment plan to 20% down and 79.00 dollars a month and basically told me that I was making a big deal out of nothing. These people are the kind of collectors that stress out older people and cause their health problems they should be put OUT OF BUSINESS!

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