Complain about a product or service

Debt Recovery Solutions

Dawn of worcester, MA October 20, 2009

I have repeatedly gotten phone calls from this company. they finally sent me a letter asking for 781.00 from an old phone bill from verizon. An account that I closed in 9/03. The charges in question are due to calls that were supposedly made from Italy on a calling card that never even existed. I explained this in writting to DRS. They in turn sent me 1 final bill from Verizon and said that was proof of the debt, but asked for 500 to settle the debt. Again I in turn have sent a cease and desist letter, also reminding them that there is a SOL on this debt that has been met. I am still waiting for the final letter from them to answer to the cease and desist.

Neil of Kissimmee, FL October 6, 2009

I received a notice from Debt Recovery Solutions saying that I owed 508.62 for Sprint but that they would settle for 305.18. I never had a Sprint phone. As a matter-of-fact I have not had a cell phone since 1994. Now 5 years later Debt Recovery Solutions is saying that I owe Sprint. Also all of my cell phones including my last one were all AT&T phones.

Afanett of Laurel, MD September 2, 2009

Suspiciously and recently, I started receiving letters and phone calls from Debt Recovery Solutions regarding a Sprint bill that I allegedly owe. In light of this, I pulled my credit reports and noticed that DRS was reporting this account as a collection in the amount of 563. Additionally, the account was marked as if I just opened it in 2007. The charged off date is listed as unknown. I immediately disputed the debt with the bureaus as not mine and have since written and mailed a certified letter to DRS requesting validation. In tracking my return receipts, the letter was just received by DRS today (9/2/09). I will repost my results when I have them. My next step is to write to the FTC as I'm sure many have done. Why, why, why are these types of companies still allowed to operate? From reading the posts, this company is a habitual repeat offender and should have been done with a long time ago!!! Where's the consumer protection here? The credit bureaus are not much help. They just call and if the other party says yes, then it's ASSUMED yours. Not much of a procedure huh? Next you have to spend money and lots of time doing what their job should be ... to validate, not verify. No matter how inconvenient, you should fight back these fraudulent debt collectors and let them know you won't have it!

Doreen of Eagle , ID August 27, 2009

We have repeated put our main and overflow number on the do not call list. We continually receive a recorded message from these people. We have tried to get a live person to help us but when they realize that is what we want - they hang up on us.

Dawn of Staten Island, NY August 17, 2009

In January 2009 I ran my credit to see if all was ok. On it was an adverse account from Debt Recovery Solutions ("DRS"). When I called I was told it was an for an unpaid debt to Verizon from August 2002. I requested copies of all information on this account and was told by DRS that they would have to get it from Verizon. After numberous calls to DRS and 3 months later I finally received a letter from DRS & 1 phone bill from verizon which they claim was the final bill. I NEVEr received from verizon anything in the past about this account. The address to which the adverse account states is not mine, nor has it ever been mine. It is a fraduluant account.

I have since received a police report, filed an ID theft complaint and affidaivt with the FCC and sent all of this plus mortgage statetments, tax statements, and othe supporting documents to DRS to clear up this debt. After three weeks they claim they never received it (which I do have the Certified mail receipt), so I faxed it and they claim they stiill don't have it. Customer service is extremely rude and they keep telling me to pay the debt if I want it removed so bad - which is unprofessional and illegal.

They now ask me for more documentation becuase what I sent (that they claim they haven't received) is not enough proof. First of all, this is from 2002 I have limited documentation from this time, second, a sworn affidavit, police report, reeal estate tax statements, employment affidavits, old verizon bills from my actual address,e tc. should be more than enough to discharge this fradualant account. I feel they are harassing me into paying the fraud debt and would like to know what legal recourse I have against them. WHen I call Verizon regaridng this fraudulent account, they tell me they sold the account and have no information on it.

Bill of Dallas, TX August 12, 2009

I called to inquire about why I was receiving a letter from them about a supposed debt from Verizon. They said I owed 284.13 for our home phone in upstate NY. A storm blew the phone lines down and Verizon never came out to fix it completely so I called Verizon and told them we weren't going to pay the bill since we never had service.

when I spoke to Debt Recovery people they were rude, wouldn't let me finish my sentences and kept talking to me about my address in Texas after I moved and that the service was for that location. I used AT&T at the Texas address. I feel I don't owe any money and they said they would be reporting me anyway.

Larry of Charlottesville, VA July 28, 2009

I discovered that my credit rating was low due to a 276.96 debt to Debt Recovery Solutions. I called them and found out it was for a phone number with Comcast, who allegedly bought the account from Sprint. Now, DRS, was the owner of this account. The odd thing was that I never had that phone number nor had I ever signed for anyone else having that phone number. I found out that the appeal process was very obscure and lengthy and I wanted to refinance my home immediately. I gave in and paid them (plus an extra 10 to have it immediately - 30 days- stricken from my credit report). I asked them to send me (5/29/09) the acct information so I could contest it. They said they would, I've called back two more times, and each time they say they will send it and as of now (7/28/09) I've gotten nothing.

Lauren of Silver Springs, FL July 22, 2009

I got a letter in the mail a letter from Debt Recovery Solutions saying I owe Verizon 180.42 from April 19, 2003! First of all I never got letters from Verizon saying I owe them money. NEVER. I paid off all of my debt before I moved to Florida July 31, 2003. I had my mail forwarded to my new address for 6 months and again, no mail from Verizon. I called them 7/21/2009 and Verizon told me DRS (debt recovery solutions) bought my information, ALL of it even their notes on my account so they couldn't help me. DRS said they have no such info (I requested my payments to be sent to me, the ones made for 6 months) and Mr C argued with me that they didn't have that that Verizon does. Now we are going in Circles. I know it's not illegal (yet) for these agencies to "Buy" info on past clients to suck them out of money. It needs to stop.

Angela of Lubbock, TX February 4, 2009

Angela of Lubbock TX (02/04/09)
I bought a Dell Mini in January 2009. It was having some problems, so I called for technical support. Unfortunately, Dell has no one that speaks English to help you! After several phone calls in an effort to get some assistance, it was finally recommended that I send it in to have the motherboard replaced and windows reinstalled. I did send it in, but when it was returned 2 weeks later, the same problem persisted.

I called again for technical support -- they suggested after some research that I would need the motherboard replaced and windows reinstalled, because it was not done when I sent it in. In fact, they never tested the problem for which I sent it. As a matter of fact all they had done was test the memory (which was never the problem in the first place).

I have spent over a month trying to my mini fixed! I have not spent more money although I will probably be returning this product, because it has been a huge disappointment and the is customer service is TERRIBLE! I am done with Dell and will not EVER buy another Dell product!

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