eHarmony.com

Kim of Winston-Salem NC (01/24/07)

I signed up for an eHarmony subscription and paid in advance for one year. Since I have been a member they have sent unsuitable, unattractive, unresponsive and otherwise worthless matches to me. People I have clearly no compatibility with, many too far away from me, many who never respond in any way.

I have called to complain and have spoken to several people expressing my dissatisfaction since I started the subscription, in addition I have emailed them several times only to get canned e-mail responses.

Today, after having no matches for a long time I called the customer service department to ask for a refund. I got a complete run around and was told by two customer service reps that they had no way to issue a refund. The only suggestion was to write a snail mail to someone named "Louise" whose last name and phone number they would not give. This company is just plain bad, taking peoples money and giving very poor value in return. I want a refund.

Janice of Portland, OR January 16, 2007

Janice of Portland ,OR (01/16/07)
I signed up for one month and paid by PayPal. I was thoroughly dissatisfied with eHarmony and ceased using the account within the month.

At the beginning of the next month, they withdrew another 59 from my PayPal account, completely without my authorization. I contacted eHarmony on the day of the transaction and asked them to refund the amount, but did not hear anything from them. I waited about two weeks, contacted them again, and received a letter stating that I needed to contact them within 7 days and that they would not refund the 59.

Beware, of eHarmony. I suggest you try match.com for a fraction the price and a thousand times the results.

Ann of Thomasville, NC January 14, 2007

Ann of Thomasville NC (01/14/07)
I signed up for a FREE trial, tried to cancel. I was talked into accepting another free trial, which I accepted...not KNOWING how devioius these people are. I cancelled ONLINE and I called AND it said my card would not be charged. It was. As a matter of fact it was charged from day one. They gave me a hassle said no refund too bad etc. etc. Said the date was past YET I did cancel ONLINE in plenty of time. Why else would it say that my card would NOT be charged? Someone should take care of this company once and for all. Its ridiculous to have this many complaints and yet they can still operate.

They charged my card 59.99 dollars.

Deborah of Syosset, NY January 11, 2007

Deborah of Syosset NY (01/11/07)
I am trying to cancel my subscription. The quality of what they are sending me as matches are trash. there is no phone number to contact them or address to write to them. I sent an e-mail stating I wanted my subscription canceled and asked for confirmation of this and still no answer and they keep sending me matches. I asked them to please do not send me any more e-mails regarding matches and they still are e mailing me.

Christine of Schenectady, NY January 10, 2007

Christine of Schenectady NY (01/10/07)
On Friday, 11/24/06 I signed on to a free weekend that e-harmony was having. I did not get any matches until Monday ll/27/06, which in order to respond I had to join. I joined on that day and within one day I had more than 20 matches that kept on coming for two weeks. I never thought that this site, which was a considerable amount of money, would send MATCHES THAT WERE COMPLETELY OPPPOSITE OF ANY OF THE QUESTIONS THEY ASKED FOR MATCHING PURPOSES. All of my matches were very far from my home,i.e., Canada, Connecticut (@20), New Jersey (@10), Vermont and many more. 

Julie of Langhorne, PA January 7, 2007

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