Chemistry.com

Gail of Sherman Oaks, CA March 7, 2010

Chemistry.com advertises that they can find the right match for you... At the very beginning they sent several matches, all that were not in my parameters specified,as well as distances beyond my acceptability. I called customer service, and they suggested I change my parameters and my zip code, or which I did. Since then, about 8 or 9 days, I have not received any matches at all... They claim to send up to 5 matches a day... I took a 3 month subscription of about 100.00, and I have been nothing but disappointed.. I already called to make sure they do not renew... I am feeling completely ripped off, and would have preferred the pro-rated my cancellation. I paid 100.00 in advance and through my money out the window.

Chase of Louisville, KY March 2, 2010

I subscribed to the 3 month plan for 49.95. I wish it had been a 1 week trial because I knew in 5 days I had made a major mistake with my money. I am a professional, college degreed, physically fit, attractive man living in a metropolitan area of 2.5 million. I don't think I'd have a problem with generating interest. How mistaken I was.

I spent some time truthfully completing Chemistry's lengthy questionnaire enthusiastically looking forward to Chemisty's "interesting conversation-starting activities, personality insights" to "Empower my love life".

The first day Chemistry forwarded six matches. Each day following, three per day. I initiated "contact" with 70% of Chemistry's recommendations. Over a period of two weeks I had sixteen contacts that I was waiting for a response from. Week one no response. So I used their "nudge" feature on some of the contacts. Still nothing. Week two not one single reply from the so called sixteen single women matched to me on the site. As a week passed I sent Chemistry a message asking why their matches weren't responding. I'd get some canned form response with vague recommendations. Week two I contacted Chemistry again with a message. Again the exact same vague response. I then called Chemistry's concierge service and asked if I could get a pro-rated refund due to not one response in my area. He told me "they don't offer refunds" -and I had another 10 weeks remaining.

But he said their "technical support" could "analyze my profile for better options." I ended the call. Went online and resigned my account. Then went online to AMEX and disputed the charge for service not delivered as advertised. Good luck Chemistry. Better luck to you.

Linda of Frederick, MD February 17, 2010

I signed up for Chemistry.com's dating service while I was still reeling from a breakup. I paid for a six-month subscription (which I ended up not using except for the very first day). This was a cost I didn't relish eating, but I worked things out with my boyfriend and no longer needed the services- never logged on again. My contract with Chemistry.com would be up in six and that would be the end of it -- or so I thought. Six months later, there was a charge on my bank statement for 159.00 from Chemistry.com. I had never received an email from Chemistry telling me that I would be charged or that my subscription had been renewed, and I also was not receiving any new "matches" from them. The company was completely out of sight, out of mind.

I called Chemistry.com, and the woman who called said I'd agreed to this automatic renewal when I signed up and said that the company does not offer refunds, period. I asked to talk to a manager, and she said she wouldn't connect me to anyone because no one would give me a refund. I checked the emails I received when I signed up originally, and nowhere in those emails did it state that I would be billed for another six months at the end of my contract.

I believe Chemistry is a predatory and deceptive company that takes advantage of consumers who are lonely, counts on the forgetfulness of consumers regarding details of their subscription after their initial subscription period has passed, and rips off its customers without regard for the company's own reputation. Why else would they fail to email consumers when it's allegedly time to renew? What other legitimate company has a No Refunds policy and customer service reps who won't let you speak to the manager. And what other service decided to charge you again for what you've already paid for and refuses to negotiate with the consumer?

Jonnathon of Pasadena, CA January 29, 2010

Chemistry.co (read "scam artists") have put a person on my 'site' with them that I can not get off the site. Whemn I complained they said "It's just what we do" i did not sign up to have them make those choices for me. Nor did I sign up to have the following happen. They have started sending me the same peoples 's profiles over again to choose from instead of sending me anyone new. They've been extremely rude and I feel I have no other recourse but to try and join a class action against them. Has anyone started one? Please someone start one. I don't have enough money to do any of that stuff, but You will get my support and I'm sure that you'll get LOTS more. These guys are con artists and frauds.

Ben of Jackson, GA January 14, 2010

I signed up on Chemistry to test it out... After my first time of creating the profile... I didn't have any people in my search. I changed my profile a little, and got some few matches, checked them out, and they seem to be all the same just like mine... After changing again, I get. You know. Someone that looks like a man... I'm like, WTF?!? I think these matches are computerized. I doubt their real people. I canceled my account.

Rosa of Conyers, GA November 13, 2009

Chemistry.com is a Sham Well first off I would like to advise all customers of Chemistry.com, no response, no customer service. That being said i do agree with the complaints of lack of matches. I understand that if you are spending a lot of money for a service you should get what you pay for. I currently have 16 Active matches but no one is responding. The lack of responses is due in part, I believe, to most of the people do not have active subscriptions and do not realize that they are signed up with a profile. When you do call to complain the always suggest sending the issue to the tech dept. Guess what, the tech dept never ever contacts you. I don't believe that it is a tech issue. If anyone has an issue it is chemistry for sending matches that are not paid subscribers. They also send out fake emails offering fake prices or fake matches. Big piece of advice, if you are looking for a refund threaten charge back or the BBB.

Mary of San Mateo, CA August 12, 2009

Within a week of joining this online dating service, I was approached by a person who turned out to be a nigerian con man. After reaching the "email" stage of communication, I noticed some discrepancies in his story, and checked the IP address in the message header. Mauritius. He claimed to be from San Ramon, CA, but on a business trip to the UK. It turns out that the UK is one of the few places that allows one to forward a phone number from theirs to anywhere. You might think you're dialing a London phone number, but it's ringing in Lagos, Nigeria.

When this man called me for money less than 2 weeks later, I activated the "anonymous call rejection" feature on my telephone, and was able to trace his number back to country code 234 -- Nigeria. I believe that an internet dating service has a duty to protect its subscribers from blatant scam artists. It would be as simple as matching IP addresses (in a broad geographical area) before matching someone.

Joanne of Haslett, MI August 9, 2009

I subscribed for 3 months of service with Chemistry.com. I was careful in selecting my matching criteria and level of importance when I subscribed. I have received very few " matches " that meet my criteria. In fact, over a week went by at one point without a single "match". Those I have received, for the most part,were so far off to include wrong race,distance to my home, and even gender. I have repeatedly contacted by phone and email Chemistry.com, and they tell me this is my fault in failure to complete the information for appropriate matches, or that " They're getting to know me". I specifically have been trying to correct the issue of distance of my "matches" within the past 2 weeks. Instead of correcting the problem ( distance of 'matches' within a 100 mile radius of my home,extremely important to me ), they appear to be sending "matches" further and further away. These are over 200 miles away, and include Canada. Despite every attempt on my part to rectify the problems with Chemistry.com,they continue to the point of ridiculous.

Andrea of Arlington, TX July 10, 2009

I subscribed to chemistry.com for one month and then cancelled, selecting the option to delete my profile from the website. A friend informed me that my profile was still being circulated about a month later. I called Chemistry.com and was told by the telephone support person that they continued to circulate people's profiles for their own benefit. This way, I was told, if I decided to resubscribe, there would be lots of potential dates already waiting. I asked to speak to a supervisor or someone with a little more authority and was told that was not possible. I asked to speak to someone in another department who could help me with this issue and was told that this was also impossible. I sent an email to Mr. John Walls in public relations and he has not responded.

Cal of Athens, GA January 7, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |