Complain about a product or service

Wachovia Credit Cards

Shalby of Fremont, CA October 2, 2009

Wachovia raised my credit card annual percentage from 1.99% to 19.99% without notice or warning. That means that nearly a quarter of my bill is interest. I have A1 excellent credit! When I called to ask what happened, they said I was late once in 2007 and they would not make an adjustment. I am closing all of my Wachovia accounts.

Mohammad of Auburn, AL September 23, 2009

I got offer from Wachovia Bank,N.A for having a credit card "Wachovia Visa Platinum with Rewards". I took it as I have also checking account in this bank. Setting online account for this credit card is not automatic, you have to call them. Also, in every month , you don't get any email notification from wachovia about your monthly balance/outstanding unless you modify some options(I didn't try,rather you have to check it online manually). This is kind of tricky as you might miss that and they will charge you late fee. Once you have late fee, your credit will be zero unless you pay it. If you request them to waive the late fee, they will tell "pay all including late fee first then we will consider your request". This credit card is kind of different than many other credit cards.

Alan of Holmes, NY September 16, 2009

Recently refininanced hoping to have enough to pay oss a couple of credit cards. I was able to reduce one of the other (Non-Wachovia)cards from 24.99% to 4.5%. When I tried to explain to Wachovia I am short each month and need to reduce the 21.15% cas advance they said they cannot change it. I said can I go over my monthly expenses and you will see I need to reduce it also because I am paying the minimum which is primarily interest, he said contact Consumer Credit Counseling Services. The problem is now if I choose to go with them I pay them and they disperse it to Wachovia.

Lesley of Miami, FL July 28, 2009

I was recently offered a 12 month interest free balance transfer if I opened up a new Wachovia Visa Card. Subsequent to this I made several small charges but always made sure that I did not incur any interest charges by making payments in the full amount of the charges. Today I discovered a 13 finance charge and a 3.50 cash charge on the card. I was confused because I had so carefully paid off all new charges every month. I called the bank and was informed that the reason for the charges was that any time I made a payment it was applied to the balance transfer monies and not to the charges that I had made. These have been happily building up over time, and I have been thinking I had paid them.

Ultimately this system now puts me in a situation where there is no way I can ever pay off the new charges without paying off the entire balance transfer first. This was not made clear to me over the phone when I made the initial transfer. This appears to me to be a trap that a consumer cannot get out of because they can never pay their way out no matter how punctual you are on your payments. I find this practice disgusting.

I was told by the bank employee and their supervisor that there was no way that they could make this right and put me where I am supposed to be. I spend about 30 minutes on the phone with them and was shocked by their lack of willingness to work with me. I am sure that the small print somewhere outlines this practice, yet frankly there was no explanation up front, and I feel that I was tricked. I have been a customer of this bank since 1984 and it is unreasonable for them to be willing to work with me, even on the assumption that I made a mistake because i fell into their trap they will not NOT help me to make it right.

Madaleine of Delray Beach, FL April 14, 2009

Madaleine of Delray Beach FL (04/14/09)
In January, I had lost my wallet and called and cancelled my cards immediately. I received new cards in the mail and proceeded to make my payments ON TIME. However, I apparently neglected to change the card number on my account (I use bill pay thought Wachovia). I made February and March payments and then happen to notice that I had almost no credit available on my Wachovia card. I called customer service and was told that my account was delinquent. I was told that the two payments I had sent were returned to my checking account and that the matter had been turned over to collection.

The same evening, I received a call from the collection department and agreed to make the payment on the phone. However, the woman I spoke with told me that Wachovia had no way of knowing how to apply the two payments I had made previously, yet, during my conversation with her, she knew all my accounts including my two checking accounts, the old credit card number and the new credit card number. Then, a man got on the phone to confirm that I was making a payment by phone and when I started to ask him a question, he just hung up the phone on me.

My account was placed in default, notice sent to the credit bureaus of late payments, my interest rate increased, my available credit cut by 10,000, and my minimum payment increased, although I always paid much more than my minimum payment. Wachovia has refused to correct this and restore my credit rating and decrease the interest rate.

Mutaz of Reston, VA January 13, 2009

Mutaz of Reston VA (01/13/09)
closed and I must pay the whole balance plus 30% interest. When I asked them why they said due to more than 90 day miss payment, however, they have received September and November? I said then its not 90 day pass, and I explained to their rep. My situation where she was extremely rude and insaultive about it. When I told the rep. I will be filling a complain to Wachovia she said no one can help me and she hang-up the line. She also went a head and sends me a letter dated December 10 with a post stamp December 24. This really not surprising me that Wachovia violating the consumer contract and over charging their client. Since I rejected the increase of the interest they went a head and send my account to collection and demanded a full payment instate of holding the interest and canceling the account.

Daniel of Delran, NJ December 23, 2008

Daniel of Delran NJ (12/23/08)
I opened up may credit card bill and noticed there was a late fee. I keep my bills in immaculate order, so I looked for the bill I received last month- I Surprised that I did not receive bill last month! I beleive it was a scam on their part to milk more money out of the consumer.

OUT 39 for the late fee, + interest + bad mark on my credit report so in the future this will make my score around the mid 700's go down, which means it will impact my future interest rates on loans, etc, etc.

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