Complain about a product or service

Netspend

Jane of pomona, CA December 29, 2009

I have been trying to get netspend on the web since Monday December 28th to see if my direct deposit from SSI has deposited and the site will not connect. This was not the first time this has happened to me this has happened since October 2009. I need to see if I can pay my Bills on time or will i have to suffer from late fee's. My income is stretched pretty thin and I do not need fee's coming out also...

Sam of Newark, NJ December 22, 2009

I have been trying to reach Netspend for weeks, cause I was double charge for something. I went online to check my balance and it wouldn't except my password. I called to get this fix and got a recording that did not give and option to reach a live person. I sent several e-mails to them asking for help. I recieve nothing, I than facebook and twittered the company. I wrote to them there and got t facebook reply the said to press 5, than 5 when the recording come on and that would get me a live person. I still got the recording and when I tried waitng in the hopes of the system putting me to a live person it cut me off. The company has told me that netspend has my money on hold we are both trying to reach Netspend to get them to release it, but no luck. What kind of legal action can one take against a compnay like this.

Steve of Los Altos, CA December 16, 2009

All-Access Visa Gift Card charges a administrative monthly fee in addition to a expiration date. I asked for card ballance and they told me there is nothing left because of the Administrative fees. NEVER USE NETSPEND!! They are RIP-OFF!!

Thomas of Castle Hayne, NC December 12, 2009

I received a card from netspend without any paperwork (fine print, etc.) Once I learned that there was a website that tracked my spending, I checked it out. A company named Superpass was making 14.99 withdrawals on a monthly basis. Also Netflix was doing the same. Netspend was taking their 1.00 per transaction fee also. I called Superpass, and the concurred that these were unauthorized charges, and would be refunded. They issued a Reference # to give to Netspend. I called Netflix, they also concurred the charges were unauthorized. The refunded 30.00 out of 45.00 (2 out of 5 charges to my card.

My 2 from Netspend was never refunded. We were aware that there would be various debit card charges, so the discrepancies went unnoticed for a few months. Originally I called Netspend's customer service and was told the would be replaces in 3-5 business days. I waited 14. Then i called back. The second rep told me I had to file an online dispute. This involved downloading 4 pages, filling them out in GI Joe-sized writing, and faxing them to Netspend. This cost me an additional 5. He told me I would get my my back in up to 10 business days. It's now been ~45 days. No one acknowledged my fax, no email, no phone call. I finally called them again. This time I was treated like the mistakes that puppies make. They obviously have absolutely no intention of refunding my money. I currently have a pending email with Superpass to find out if they did receive the money, and toasted me at their mega-lunch.

Renee of Galveston, TX December 11, 2009

I purchased a Netspend card to purchase an airline ticket for a relative who does not have a computer and did not want to give me their credit card number over the phone. Understandable...When trying to activate the card, they start out by badgering you about your social security number. Number one, these folks are SOMEWHERE overseas!!! It incenses me that companies outsource our confidential information to other countries with NO regard for our privacy concerns. I only wanted the card for one time use; to purchase the airline ticket. Initially I was told that I could activate the card for one time use without having to provide my social security number. I am getting the royal run around.

Erica of Dallas, TX December 7, 2009

I made a payment to AT&T for an account that was in my aunts name, and NetSpend rejected the payment to due a name mismatch (which is understandable). In return AT&T has cntacted me advising that the payment was never posted. I contacted NetSpend...and was advised that I would have to dispute the amount because they reflect that the payment was processed. After further research they advised me that the payment was never processed but I would still need to dispute the amount because they will not be able to just ''GIVE'' me the money back....

Kimberly of Willowick, OH November 30, 2009

Netspend's computers keep going down! On 11/25 the day before Thanksgiving I went grocery shopping and after picking out my food, waiting in the long line, cashing all my things out, the clerk says, I am sorry but you do not have enough money on your card. I was like WHAT? My whole paycheck was on that card.

I lost everything and then I tried to call them on the phone and waited for over 45 minutes. Then I find out that I was even charged .50 for a phone call that gave me no information. When I emailed them about the situation because I could not get through, they said "We were updating our site to give you better service". What a bunch of hooey! There system crashed on the day before Thanksgiving!

I want my monthly fee back and the .50 for the phone call where no one ever answered. Then, today again 11/30 I go to check my balance, and guess what? The site is down again! I am certainly going to take my money elsewhere. I was not able to buy my food for my Thanksgiving dinner! I had to wait for my paycheck to be deposited and since it was all on the card! Plus I am out money for a phone call that no one ever answered on! My kids and Husband were all so upset. This is a horrible company!

Susan of Boynton Beach, FL November 30, 2009

I tried to go to there website and it was GONE! I wanted to see my balance. Luckily, I was able to get all but 4.28 as planned but this is messing me up because I pay a creditor from this card monthly. Now I have the inconvience of either using my bank debit card or get another loadable card. I probably lost my 4.28 but tomorrow I'll swipe my card and see what happens. From the other complaints I've read, I'm lucky to have gotten what I got!

barbara of orlando, FL November 28, 2009

they have a bad time when it comes to depositing social security. I have gotten mine on the 25th to the 29 every month and i have to call them or e mail them to get anything done. the main office is in texas and they have no direct phone line published, just a fax that never gets answered. the social security system sends the funds/checks on the 17th of the month. when my bills are due on the 30 i cant pay them as they play games when they will make your funds legal. they never do things on time

Michael of Austin, TX November 26, 2009

Last month I was out having drinks - opened a tab and when it came time to pay - my card was declined. I took the card to the ATM - it read that the institution was down. I called the 866 # on the back - their phone system was down. The bar kept my card until I could come back and pay for the bill. EMBARRASSING!

Finally at 3am their system was up and running. I sent a complaint via email to which they replied back saying I had insufficient funds - WHAT? There was PLENTY of money in there....where did she get that information? I sent her an email back immediately saying how dare she insult me like that and must not have looked at my account to notice there was plenty of money. I was [upset] and extremely insulted. This was in October 09'

Which brings us to today - 11/25. I went to go buy groceries at wal-mart but couldnt as my card was ONCE AGAIN declined. thankfully wal-mart sysytems tell you exactly the reason. The slip shows "Appr Limit Exceeded". what are they saying? I have made 2 transactions - both under 30.00. I have 2000 in the account. so whats the problem? Sad thing is - I went to call the 866# and AGAIN - systems down, website down - phones down - card down - NOTHING NOTHING NOTHING!

Worst part is - It is Turkey Day tomorrow and Im due to fly out to Chicago. I have no money in my wallet - cant get the cab to take me there - pay the luggage fee - Absolutely stuck and no where to go. I think this is illegal and they should be held accountable. Come Monday - they just lost a customer and will file with the Better Business Bureau.

If the system does not come up tomorrow - I will have to forfeit my trip to Chicago and lose money on my airline ticket, reservations and plans with friends. I want my monthly fees back - reimbursement for lost time from work for the last times this happened and I had to take longer lunches off the clock...and inconvenience.

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