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Direct Merchants Bank

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Direct Merchants Bank •Application Fees •Change of Address Policy •Collection Policies •Customer Service •"Credit Protection" •Interest Rates •Late Fees • Late Posting of Payments •Over-Limit Fees •Preying on the Disabled • "Rate Reward" •Secured Credit Cards •Security Policies •Disappearing Funds •Telemarketers •An Insider's View

On Sept. 14, 2000, Nass of San Antonio wrote:
I was trying to buy an airline ticket from an online company named "Anyway.com" using my Direct Merchants but the sale never materialized due to lack of availibity for the travel dates I had selected, and I ended up buying the ticket from another vendor. But to my surprise my credit card was charged for the amount of $868.12, which I thought was an error.

I contacted my credit card company to inform them of the problem, and they asked me to provide them with proof of my purchase cancellation. I told them I could not provide any document because the transaction never happened and I did not have any tangible proof (I never received any travel ticket nor any sale's receipt). Their answer to me was: No refund will be applied to my account until they get such document.

I tried to contact the online company, but to no avail, because they are located in Paris (France). I sent them a letter last month but I still have not received any response from them. Right now my best option is the credit card company which should investigate the matter and refund my account. But this particular credit card company seems to have a history of bad customer service.

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