Windstream

jody of Broken Arrow, OK January 18, 2010

I received a phone call from Windstream.I have a small business and use a telephone at that address.It is considered a business phone of coarse,so we have to pay more for that.They call at least once a week and I am always telling them I am not interested in whatever they have to offer and that I am on a no call list. I do not live on site and my business has had that phone # for years.I forward it to my cell and so it is with me 24-7.So I really don't need anything they have to offer.

Today I get a call from a dude who says he can lower my monthly bill from 65.00 to 45.00 a month.That sounds like it would save money, so why not and what do I need to do.... I ask why only 45.00 by the way and I was told 45.00 plus taxes,I ask how much are the taxes and he finally said well probably could add the taxes I was already being charged,so that makes it 56.39.I am still saving about 20.00 a month.That's still 240.00 a year.

He wanted to send me a package,it would take a week to get here.BUT,could he just tape our conversation over the phone first.I said no, and he told me it was to protect me and not Windstream.I really didn't get all that he told me,as he mumbled what ever he said.I said no again.He said just let me tape this conversation and then he would be telling me all the perks I would be getting with this special package.I said I want to know all the perks first.He began to read it all and I was listening until he got to the part,where I would have 30 days to cancel and should you cancel after 30 days from your 3 year contract you will be charged 200.00. I said not only no,but hell no, and hung up the phone.

I think this is a BUYER BEWARE and someone should read over Windstream contracts and see how deceiving they are.It's even worse over the phone.

Gabriela of Dalton, GA December 19, 2009

10/22/09 I had order an extra phone line to my business shelly quoted me at 134.00 per month, my monthly bill would increase only by 20.00 dls more she said. The following month when I received the bil the amount was higher and they had signed me up for a 3 year contract which was not mentioned at all. When I call back to discuss the charges they cancel the contract but I was not able to go back to the original plan that I had which was 72.33 per month. Now I'll be paying around 100 per month without a business package.

I ask to speak to a manager to explain the situation, the sales rep.was reluctant to let me speak to someone else, when she finally agreed the person that I spoke to show no sympathy at all, plus she was making fun of the whole situation I could even hear people laughing on the backroom. I ask for a discount, she said sorry can't do that either. As soon as my broadband contract ends, which I acquire a few months prior to increase internet speed without knowing there was an additional 1 year contract attached, I'll terminate my services with them.

Viola of Greenville , OH May 9, 2009

I called Windstream Customer Service on the 22nd of December 2008 and informed them that I was moving to Ohio and wished to discontinue my telephone service. I resided at Elizabethtown, Ky 42701. Since informing them, that I wished to discontinue service, I have been billed for Jan, Feb, Mar, and Apr. Numerous written to their customer sevice and billing departments have not netted the intended results. I regret that I did not get the name of the individual that I spoke to at the time. I am an 88 year old retired person and I cannot afford to pay for services that I am not receiving. Regardless, it should not take 5 months to have telephone service stopped.

John of Grayson, KY February 17, 2009

John of Grayson KY (02/17/09)
I just moved to rural Grayson Kentucky in Aug. 2008, the only phone, and internet service in this area is Windstream. I have had horrible telephone service since day one, I can actually talk to other people on my road, when I pick up the phone, this is a horrible privacy issue. I have reported this many times, and they keep saying it's fixed, but it's not, there is still static, and I hear other people on my line. As well my internet (DSL) does not work 50% of the time, yet I pay my bill every month, I'm never late, I have no other choice.

This is un American, as well as stealing, I am paying for a service that I do NOT get, and I am getting ZERO help from Windstream, how can companies do this to people.

Terri of Smiths Grove, KY March 23, 2008

Terri of Smiths Grove KY (03/23/08)
I had a payment set up of 80 with Windstream Phone Co. Plus an additional 5 charge. The payment came out March 7, cleared the bank on March 10, then the next day while viewing my online account there was an additional 85 plus 5, plus an overdraft charge of 36. I had NEVER been overdrawn in my account! So I called the bank and they said it was windstream. I called and they say they have had an internal problem and this happened to over 2,000 people! They said send us a fax we will credit it back plus any fees you have. 36 charge was what I had! Faxed them and the first 85 gets stopped the next day, the 5 didn't get back till March 17, and I still haven't received my 36 charge. They have told me over and over they would take care of it and it will be in the next day or so! Not there so I get to call again tomorrow and deal with them and be on hold for 45 minutes again.

Reid of Marshville, NC March 14, 2008

Windstream has outsourced to India and you can spend hours trying to get issues resolved that once took only minutes with American personel. This has become so aggravating with a large number of companies outsourcing jobs to third world countries.

Geoffrey of Charlotte, NC July 31, 2006

I would like BASIC local telephone service without outgoing long distance or any call features. I just want a simple residential telephone line with no features and no outgoing long distance. I know providers like Bell South offer this basic service for around 15. I am in an Alltel/Windstream service area. The only choice I have is to pay upwards of 40 for a simple residential telephone line. I am also forced to purchase features that I do not want in order to get this service (Caller ID, Voicemail, Call Waiting, etc.).

I have worked for a major telephone company and I know that the FCC requires local exchange carriers to offer basic service. In addition, they require carriers to offer this service on a pay per use offer in addition to a flat monthly fee. I have been unable to order these basic types of service from Alltel or Windstream.

I am very upset that I am unable to get a simple service and that I can't get the 15 service that Bell South and other large carriers offer in their areas (which are just down the street from me). I am also infuriated that I have to purchase features that I do not want in order to get basic service. The only way to get the 15 service is to purchase high speed internet access in orer to get VOIP which I do not want either. Fianlly, I know that I should have a choice in my service b/c that's what the Telecommunications Act was designed to do. I would like some answers as to why I am forced to buy local service in this manner and why I do not have a choice.

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