Complain about a product or service

Boost

Colleen of lawrenceville, GA March 17, 2010

Bought verizon phone for my son from T-Mobile under pageplus also bought phone for myself under same both phones drops calls, batteries does not hold charge for more than 15 minutes. Spoke to the owner of said store who told me he needed to updte the roaming. Phones still dropped calls, bought phone back to store would not replace, only replaced batteries on one phone. According to him, phone does not come with a set of instructions on the proper use and therefore accessing its different accessories is guess work,as a result I paid for a phone i do not know how to operate.

Boght phone under boost mobile motorolla I776, phone constantly drops calls they too upsated roaming to reflect a new georgia phone number and roaming access. Phone continued to drop calls and in addition the phone cannot be used in headseyt mode and must be used on speaker mode as a result there is no such thing as a private conversation. spoke with motorolla, first agent sais they could do nothing to help me. I asked for the supervisor who asked me to return the phone so that it could be fixed and returned. I was forced to buy another phone under pageplus so as to have an operating phone since i've had 2 heart attacks and 2 children with asthma and sick parents. In doing so I could not change my phone number since everyone I knew had this number.

I had already prepaid for a month of service, Boost mobile refused to return my payment because I had carried my phone number over to page plus I ended up paying for two plans for one month. Motorolla refuses to repay me for the useless phone. I am now out the money i paid for the phone and qas forced to buy a new phone. Is there any recourse? Can I get any of my money back or do I have to eat the loses, including the useless verizon phone under pageplu that I bought my son that will not turn off or hold a charge.

julius of st. paul, MN March 14, 2010

Every month I get shut off even though i pay on time. I get no where speaking with representatives so today I paid to build a web site to host all complaints from boost mobile. I reveal the site on Wednesday (3-7-2010). If you feel like me and are ready to fight back just keep in contact with me until then. I know how to fight back the legal way. It's strength in numbers so the more you document your complaint with me, the better the outcome will be for all of us. PLEASE HELP!!!

Guadalupe of Plymouth, CA February 25, 2010

I have been paying for unlimited service with boost mobil since May of 2009. I paid my bill at radio shack on the 18th of Feb. My bill is due on the 26th. Boost mobil will shut off my service on the 26th (today) because they say the bill was not recieved. I have shown my receit to radio shack but they say they can't help me and I will have to contact Boost Mobil. I have been trying to contact Boost mobil but cannot get through by phone or by e-mail. I have ben trying for a week now with no results. After today my phone will be shut off by Boost Mobil.

I am a sole propriator and this is my buisness phone. I will have to open another contract wih another mobil phone company and inform numerouse clients of my phone number change s well as changing buisness cards and forms. I also will lose the 50.00 I paid for the boost mobil phone service that I paid for on the 18th of Feb. Hopfully not, but I may also loose clients if they call and can't reach me.

Aaron of Auburn , WA February 17, 2010

First, I will say this...I went from AT&T to Boost, the phone calls and text have been just fine and sometimes much better than what I had with att. So I don't have any problems with calls and text. The camera is lousy though and would not advise anyone to buy the phone just for that alone. I bought 4 of the i465 phones back in September 09 and was excited until my oldest daughter broke one of the phones. I called Boost to have the account suspended until I could figure something out. The rep I spoke with was very nice and did what I asked her to and then told me to call with back within 30 days to reinstate.

I called back 2 weeks later to say the phone was completely destroyed (phone and sim card) and to move the remaining balance to one of my other phones. Well, not only did they say no because it is policy but the remaining time was gone,expired. Furious, I called and spoke to several supervisors for nothing and said they would not give me my money back for time loss and refused to credit my account anything. I have tried to contact the corporate offices and management and they just continue to ignore any of my calls and still refuse my money back. They still get their paychecks and I am still out my 50 for that month. I tried using the scenario of being a customer who bought a broken TV, wouldn't you give me a refund or in store credit??? Still nothing and made me feel like I was interfering with their time. I would have to say as far as resolving customer complaints or concerns don't ever do anything with them, they are crooks and don't give a crap about customers as long as you spend the money with them.

Stephen of Austin, TX February 12, 2010

I was a faithful customer of Boost Mobile for 2 years. In October 2009, I switched to a less expensive cell phone provider. I have a small balance of 4.74 left because of overpaying my account. I called Boost Customer Service on 2/12/2010, I was told that this is a prepaid service where the terms and conditions state that money added to an account cannot be refunded.

Customer Service Stated that if I were to cancel my account I would lose all funds and my phone number. I was on the phone with customer service for 48 minutes talking to supervisor after supervisor and no one could explain to me why being a responsible consumer and paying a few extra cents on my account every month ON TIME would result in me being penalized any monies remaining.

I am much less concerned about my 4.74 as I am about the number of people that could have over contributed responsibly, only to have Boost pocket the money for themselves. If I were to overpay my utilities or my credit card, I would receive a refund or services valued to the overpayment.

Jon of Los Angeles, CA February 8, 2010

To All Boost Mobile Folks and wanna-bes, Be aware! This is how they scam you (the consumer) believing their pre-pay method of service is pay-as-you-go with choices of 20, 30, or 50 at anytime. In reality, if you've decided to go with a 50, unlimited service plan for time being and at some point if you chose to down-grade your service due to lack of funds or whatever reasons you might have--you are in for a big surprise! In order to achieve that choice it is not simply of paying or chosing to pay less than 50 to elect the service paln. You must call in and try and try to reach a live operator of Boost Mobile (if you can) to switch over the service; otherwise, you have no service even after less than the denomination of funds have been credited to your account.

From my experiences, you are lucky if you can get through to them. The bottom line is once you have selected with the 50 plan, you are pretty much stuck paying that service plan indefinitely. To switch to less than is not worth wasting your time staying on the phone for hours if not for days... Even though, they could set it up automatically to switch such services, they declined due to revenue lost to them. That is a scam to watch out for!!!

Marc of Stockton, CA February 8, 2010

I started a service with Boost mobile serveral months ago. I have had nothing, but problems with each phone I have purchased from them. I am on my third phone as they said this was the problem. Needless to say my new phone experienced the same problems. I have probably thrown away well over five hundred dollars on new phones. The amount of hours I have spent either back in the store or on the phone is countless. The troubleshooting is impressive the first time around, but the second and third are just aggravating. I will dis-continue my service with this company upon the submission of this complaint. Hopefully they can work their bugs out and give the consumers the service they claim to provide.

Rodney of Utica, NY February 7, 2010

On January 19, 2010 I went into "Boost On Genesee Baby" to inquire about the purchase of a cellular phone. They only had 3 phones for purchase one being a refurbished phone without a box or instruction booklet. I purchased the Motorola i776 in the box and a car charger. The first charger that the worker plugged in to test did not work. So he replaced it. The phone itself drops calls and I can't get any bars for service at my residence. They neglected to tell me about a 24 hour return policy. After the fact, they show me an 8 by 11 sheet of paper with the return policy. There is no cash register in the store.

They printed out a hand printed receipt and the person who referred me there also had a hand printed receipt. I discovered later that the math on the receipt was also incorrect by 54.00. They only took cash so I had to go to an atm. The atm machine in the store adjacent (the worker directed me there) would not dispense out enough money to cover the cost of the phone. I had to go to another atm. After attempting to return the phone approximately two weeks later they notified me of the return policy (24 hours/35 restocking fee). The woman working there was rude and told me if I didn't like the service I could go elsewhere. She did not want her coworker to look at the phone because I was not happy with the service.

He gave her a look as if to say, "What is wrong with you?". Then he looked at the phone. He later stated that if you live around a wooded area you would not get service. He also said that the charger would burn out if left on after the phone is fully charged. I have never heard of this before and didn't want to have to sit there to babysit the charger so I checked the instruction booklet. There is nothing in the instruction booklet to indicate this. I contacted their manager and didn't get any further with her. She just reiterated their return policy and was so well hidden.

PERRY of LAS VEGAS, NV February 6, 2010

I have been calling for the four days about my phone. Got all kinds of lies. Everytime I ask to talk with supervisor, I get disconnected (4x's in one day) I have waited on hold for an hour and 20 minutes. I have no web or media mail for four days and they just keep trying to pass the buck. I have been told that they will call me back and nothing! I have been told I must have been dreaming after telling them about a replacement phone that was sent to me (was also told that they didn't send me a replacement phone). I am sitting on hold as I write this complaint. So far I have been waiting 45 minutes. They can tell who's on hold and they are just letting me wait, but I am going to see how long I will be on for this time.

william of laguna beach, CA February 3, 2010

we are on a pay as you go plan. it appears Boost charge Internet access daily, even if you don't use the Web access. "alway connected". have emailed several times to ask how you turn it off. no response so far, two attempts in 30 days. Telephone contact - could never find my way through the phone system to a service rep.

Boost should advertise that they will charge a min of about 10/mo which is what's happening with this Web access charge. Every Morning just after midnight a .35 cents charge occurs. 10/mo x 2 phones. or if i didn't really like this i'm out the 200 spent on two phones. 10/mo x 2 phones. or if i didn't really like this i'm out the 200 spent on two phones.

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