Complain about a product or service

Wireless Concepts

Thomas of Gresham OR wires (4/13/01):
After receiving 3 extra dish players (I had also ordered 3) I tried to return them but only got the runaround for 6 months. I still have the extra players and tried to give them back to Dish Network, but they won't take them. Well, they might take them but refuse to credit me. I can't get hold of anyone at Wireless concepts and Dish network won't talk to me about them.

Harold of Hollister CA (2/1/01):
I returned a satellite system mid-September, 2000 and sent a fax to the company on September 28, 2000 with my credit card bill statement requesting a refund. I spoke with Eric, who assured me the proper documentation had been submitted and would be processed within 2-4 weeks. By November 13, 2000, I was told, Eric no longer worked there and the documentation for my refund had NOT been processed.

I was then speaking with Donna, who requested I fax again (November 14,2000) the credit card information and she would process the paperwork for the refund, which would take 2-4 weeks. December 28, 2000, I spoke with Terry, because Donna no longer worked there. She told me my refund was pending and would take 30-45 days from 12/28/00.

I have made repeated calls to ensure the refund was processed, however, in January, 2001, I have been unable to contact the company or speak with a real person.

Sherry of Virginia Beach, VA, writes:
I returned a satellite system on October 5, 2000 and have not received my refund. I have verification that it was in fact returned and signed for via UPS. I called several times about the refund and was told by Ilene (CSR) that the refund was processed. However, it has not been credited to my credit card. I have tried calling back to speak with a manager and no one seems to be able to get me to a manager. The customer service reps have been rude to me and even hung up on me an a few occasions.

I wanted to speak to a manager to get this resolved but evidently the company doesn't seem to have managers. When I did get someone who was decent to me over the phone he promised to give a message to a manager for him to call me back I never received a call back. This company has extremely poor customer service and should not be operating in business in such a manner and I wanted it to be reported. I am still waiting for my refund of $228.00 and would like for action to be taken.

If Sherry doesn't get her money soon, she should go to Small Claims Court.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.