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Smith Cairns Ford

Yonkers, NY

Linda of Fayetteville, NC January 31, 2010

I ordered and purchased a 2010 Ford Edge, paid in full. Picked it up on Jan.18,2010. Salesman showed all the gadets in the vehicle. Left dealer drove to moms parked in her garage and left Tues. morning to Fayetteville NC .Upon arriving home washed vehicle and noticed when cleaning roof it clearly had scratches on passenger side directly across drivers side. Very evident it was damaged during transport.

Immediatly called Smith-Cairns and sent photos. I was jerked around for two weeks and now they do not think it is their fault. Never did they say stand on a stool and look at the roof. I looked up my warranty and it is covered and states that sometimes a car can be damaged and they miss it as long as I report it within a seven day time frame. Also I can have it repaired at any Ford dealer in the US.

I am so upset, I feel like they knew about and figured since I was taking the car out of state that they could get away with it. My poor mother who is 78 years old is upset because this was someone she trusted.

Unhappy of New York, NY May 18, 2009

This firm is a complete scam. I had a Subaru which only had its side doors and one front wheel damaged in a very slow collision accident. I had to use an authorized dealer to repair to keep the warranty, so they got the job. Instead of repairing it, they kept making up new excuses that there is something further wrong with the car. Whenever I call them, they would say the car is ready, only to have me show up and then tell me further repair is needed. In the end, they ran up such a huge bill that the car has to be totaled.

Then when I tried to pick up my belongings in the car, they lost some of them. The client service person is always rude, and do not know anything about cars. When I ask questions, they would claim it had nothing to do with them, because it is at the "body-shop." That is a pathetic excuse because the body shop is part of the dealer. In the end, they got $13,000 for repairing a pair of doors and one front wheel suspension, and you know what?

The car was not fixed after all this saga and 3 months of my wasted time. Given that track record of fraudulent repairs, I don't think you should trust them when they sell a car to you, either. There are plenty of other dealers for Ford Lincoln Mercury Subaru and Mazda. Go somewhere else.

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