Complain about a product or service

Bradshaw Automotive

Greer, SC

George of Taylors, SC October 12, 2009

Turned in 1995 Geo Tracker specifically for cold transmission upshift delay problem on 9/25/09. Bradshaw service department diagnosed cause as bad throttle cable. On 9/30/09, service advisor Wayne advised that new throttle cable had been installed. He further advised that the mechanic wanted the transmission to cool down, then drive to make sure transmission functioned normally. Later on 9/30/09, Wayne called and advised that car was ready to be picked up.

On 10/1/09, I went to Bradshaw Automotive, paid $451.00 and took delivery of my car. Immediately upon leaving dealership, I noted that the transmission problem had not been repaired. I returned to the dealership, advised both the service advisor and Ken Harris, service manager, that my transmission had not been repaired at all. The service manager refused to refund the $451.00 I had just paid. I challenged the $451.00 charge to my credit card. I also left my car with Bradshaw for further evaluation.

On 10/2/09 Wayne from Bradshaw called and reported that the service manager had, in fact, experienced the problem with my transmission by riding in the car. That same day, the service manager called and advised that he wanted to have the transmission flushed with a solution, at no additional charge to me. I agreed.

On 10/6/09 Wayne from Bradshaw called and advised that flushing the transmission had not corrected the transmission problem. I returned to Bradshaw on 10/7/09 and picked up my car, unrepaired. I immediately mailed a complaint letter to Bradshaw Automotive, Chevrolet Motor Division, and General Motors, noting that after 1-1/2 weeks, the service department had failed to even properly diagnose the cause of my transmission problem.

My car was reported repaired, but was not. I lost the use of my car for 1-1/2 weeks. I lost $451.00 that I paid for a repair that was reportedly successfully made but was not.

Deborah of Taylors, SC March 20, 2006

I bought a 2003 Chrysler Mini Van last October. After 2 weeks, there was a problem with the transmission. When you pulled off it would jerk really bad. To make a long story short, I have taken it to the shop 13 times to be fixed. The 1st time, it wouldn't do it with them - so they did a couple of recall repairs and sent me on my merry way. It kept doing it and between 3rd and 13th time, it has had a rebuilt transmission and then when that didn't work, they have replaced different other parts that has to do with the computer of the transmission and that still hasn't fixed it.

The last couple of times, I was sent to the Chrysler dealership, as the GM people, couldn't repair it. Chrysler contact is Anthony @ 864-877-1291. I now have to take back on Tues, May 21, for Chrysler to tear the transmission down. My car is under a 70,000 power train coverage with a $100.00 deductible. I paid that when the GM people put in a rebuilt transmission and then last week when the Chrysler people replaced parts of the transmission computer system, they wanted me to pay the $100 again and I told them I wouldn't pay it. Well, I ended up paying $50. My van still isn't fixed. This van had only 1 owner and the car fax on it shows no physical damage; however, this problem must have been why he got rid of it to start with. I just can't understand if my van is still under the powertrain coverage, that they don't just put in a new transmission and be done with it. We also purchased GAP insurance also on this. I am at my wits end and I just need my car fixed.

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