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Riverhead Auto MallRiverhead |
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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv. Chris of Ronkonkoma, NY December 13, 2009 Just like the woman from Lake Ronkonkoma when i purchased a car from them they had told me in order to secure the loan from Chase that I had to have the Gold Warranty Package. Someone recently told me there was a class action suit against this and now seeing someone else with the exact same story I'm wondering is this true. At the time I was 20 years old are they praying on the young if so it must be stopped. The car ended up costing me 6,500 more then they told me. Elizabeth of Miller Place, NY November 30, 2009 I was charged 500.00 for a maintanance agreement I did not want or ask for. I called the very next day and was told in was part of the cost of the car. I asked many times if there were any additional fees. I was assure by the salesmen there were not any. This happened on 11/10/2009. I called before 24 hours to have it remove. I contact customer service and spoke with at least 6 people. I faxed forms for days only to be sent back to the dealer who would not help me. Susan of Lake Ronkonkoma, NY September 15, 2009 We purchased a car yesterday. We asked for NO after market add ons or "sneaky numbers". We were getting financing through Chase. We went to pick up the car, sign the papers. They kept us waiting 2 hours...until after 5 pm. The finance manager said that these charges were required by Chase to finance the deal, but Chase says this is not true. 2000 for an extended warranty, 1250 for a guarantee on the warranty and 1250 for etching. She said Chase required this (they don't) and that we had to take them as part of the financing offer. I called Chase and the warranty company first thing today...NONE of this is required. The dealership is not refunding, nor will they allow us to return the vehicle -- we haven't even had it for 24 hours. PLEASE HELP US! 4500 in charges we do not need to finance this car...a 18 year old is the one that bought this car. We asked for NO add on's and they deceptively made if seem as if it was the ONLY way to get her a bit of financing (we paid overf half down.) Can you please help us with recourse on this and a refund? Chase & the auto warranty company will provide us letters saying that none of these items were required. She lied through her teeth on this! And a poor 18 year old is going to be saddled with paying these unneeded items off for many years. We are crying. thank you. Joanne of Manorville, NY January 3, 2009 I purchased a used 2004 Mercedes SL 500 from this dealer on May 7, 2008. At the time of purchae, the car had 30,000 miles. Upon delivery the covetible flap malfunctioned. I was given a "WE OWE" from Riverhead Auto Mall which meant that they would pay for the repair. I was instructed to take the car to Mercedes in Southampton for repair. I went there and the representative immediately called Riverhead Auto Mall. Smitty(the man at Mercedes) informed me that he was very good firnds with the owner of Riverhead Auto mall. They had a conversation on the phone and then Smitty looked at the car and said, "The flap has reset itself." This meant that there was no need for repair. I documented this and wrote a letter to Riverhead Auto Mall. I knew that I had 90 days to see if the problmem continued. Sfter owning the car for 100 days,(10 days after the 90 day guarantee) I began to hear a noise in my trunk area. It sounded as if something came looose. It happened every time I stopped and applied my brakes. I ignored it for a few days and then one rainy afternoon, I pulled the car into a parking lot and opened the trunk to look. The trunk weas soaked with water. I called Riverhead Auto Mall from the parking lot and told them about the leak and the noise. They gave me an appointment to bring the car in on August 18,2008. At that time, the dealer unclogged drains in the rear ofth car and told me that they refused to fix the gas tank. I was told that my guarantee was up. I just can not believe that 12 days after a guarantee is up, a gas tank breaks. I bought the car to Merceds and they had to repair it. Since the car had low mileage and this was not a typical problem they chrged mr1,779.12 instead of 2,500.00. I was very upset but fih=gured that now the car was fixed and I would hasve no more trouble. The other I opened my truck after it was in the rain and I discovered that the trunk was soaked with water. My gym clothes were saoked and the whle back of the car was soaked so much I needed a wet vac to extract the water. I called Riverhead Auto Mall again and told them that they needed to look at the car again. I tld them that the problem was still there. They gave me an appointment to come in on December 29,2008. IAfter looking at the car, I was told by Tony that the car needs to go to Mercedes becaue the trunk is leaking at the back corners. I insisted that the car was like this since I bought it from them but they would not repair it for me. I feel that I am being given the run around. The problem with the water leaking was present at the time I bought the car. The reason I was not disocvered sooner is because I usually keep the car in the gargage. I feel that I spent a lot of money on this car and that any preexisting damages to the car should have been paid for by Riverhead Auto Mall. Now, I have the coice to drive the car as it or pay for another repair at Mercedes. This is very unfair, I have only had the car 6 months. I have already sent over 1,700 to fix a broken gas tank. I hope you can help. Riverhead Auto Mall was very unreceptive to helping . I have been a customer iwth them before and personally purchased 3 cars from them proior to this. I never expected this kind of treatment. It is such a shame. Advertisement
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