Complain about a product or service

Nissan of Manhattan

New York, NY

EDWARD of STATEN ISLAND, NY February 18, 2010

I purchased on Jan. 25 2010 a 2006 Nissan Altima from Nissan of Manhattan. Upon driving the car home,my wife noticed that the left rear tail light lens was broken. I called the dealership and even though the car was used and sold"as is" the salesman ,after speaking with his manager,said that the dealership would at their expense replace the lens and also properly clean the car which they also never did.

On Feb. 18th I called and spoke to the salesman Alex Levi.He at first told me that he would check to see if the lens was in stock and would call back with an appointment to bring the car in . He called back shortly and told me i would have to check on the availability of the lens and I would also have to pay for the lens out of my own pocket.

I realize that the car was used, but firstly for a N>Y>C> licensed dealership to sell a car with equipment that violates the law doesn't seem appropriate to me Secondly, to agree to replace the lens at their expense(I still have this message on my answering machine) and then renege on this offer does not seem a proper way to do business.

Channah of Brooklyn, NY February 1, 2010

I was going to buy out a lease from my boss with an early termination fee. My boss was told that if the lease is bought out by the end of September the buy out amount would be 18,000 and change which included the early termination fee. I went to Nissan of Manhattan to buy out the lease with a check in hand for the exact amount ot buy out the car. At that time I was told I need to pay an additional few thousand dollars for taxes and misc fees. At that point the Supervisor, Richie came over to deal with the situation. Richie felt it was a bit pathetic that I was walking out with a used Nissan Altima for more money up front that a brand new 2010 Nissan Altima. Richie sat with me quite a while discussing different options, we agreed upon the following. That I give them the Nissan Altima and I will get a 2010 Nissan Sentra.

Richie said he will charge me less for the Nissan Sentra as I was paying cash and I would pay off the early termination fee along with all the taxes due so at the end of the day I was paying full price for the Nissan Sentra. However, to me it was a discount on the Nessan sentra plus the early termination fee for my boss and taxes. I paid the full price of approx. 22,000.00 at which time I was told that the price I was paying would satisfy the charge of my new car, the early termination fee for returning the leased car along with all other fees pertaining to the leased car. Now my boss, Barbara B keeps on getting letters from a collection agency requesting the balance of 1,573.68. My boss called Richie regarding this matter, he said we should fax over to him all the paperwork fromt he colleciton agency and he will work something out for her. This was 2 1/2 weeks ago. For the last 2 weeks I call daily several times leaving numerous messages for Richie to call me back. He does not pick up my calls and does not return my calls. I am at a loss!!!!!

Kent of New York, NM October 15, 2009

I went to the dealership to purchase a car. When i got there i was satisified with the car, but when it was time to close the deal, me and my sister specifically asked if there was any additional fees no matter what they were. they replied no so we signed. After we sat down with Ken Park the financial manager at the dealer, he started adding fees and anything he could think of. He then started to make up an APR of 9% which is outrageous.

Then after a few minutes and deciding not to buy it he then said he would lower the APR but still charge us for bumper to bumper maintenaince which the salesperson said would be covered. Then, ken park, stated that there would be an additional 2,500 dollars for maintenaince for the car which the salesperson didnt mention. He also stated that if we did not take the deal that our 500 dollar downpayment wouldnt be able to be refunded.

My sister stormed into Nissan making a fuss in order to get the 500 dollars back which they were going to keep due to them saying that they had to do the credit check and all kinds of nonsense. This company employed dishonest and unprofessional staff.

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