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Atlantic Auto MallWest Islip, NY |
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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv. deborah of west islip, NY February 8, 2010 I purchased a warranty on a used car, and since then I wanted to use the warranty at another dealership, both chevrolet dealership told me that my warranty doesnot exsist, I called atlantic chevy 3 times asking for a copy or papaerwork of my warranty and in all 3 times I got no reply, my truck needs service and I can not get any help from them on it. the purchase was for 2,500.00 for the warranty. Matthew of West Islip, NY November 14, 2009 I purchased a new Nissan Sentra from Atlantic Auto Mall. I decided to cancel the warranty and service plan within the allowable 60 days without penalty or payment. The cost of the two plans together is 2500. My mother who cosigned the loan and my fiancee went to the location and paperwork was filled out and signed in the presence of Mike S. He explained that Kenny, the person in charge of our financing had to sign the papers and that would be done. Two weeks later my fiancee called them to follow up and was given no definite explanation as to whether or not the papers had been signed as Mike S explained they had to be, or if they went through. She was given the runaround and a promise to be called back the next day by Kenny, which she was not. A week later, I called to speak to Kenny. Mind you, with every call we made to the Auto dealership, we were given the runaround in attempting to even get the person on the phone who we needed to speak. This has consistently gone on with every phone call made to the dealership. I called to speak to Kenny and after finally getting him on the phone, he explained to me he had no idea that any such paperwork existed. He promised to call us back the next day after speaking with Mike S. He did not. He also promised to locate the paperwork and make sure (and backdate it) it went through. A week later (today), I called back to follow up yet again. I spoke to Mike S, who hung up on me. Then I spoke to his superior, who explained he did not have time to discuss this with me and he would call me back. So, I have a 2500 pair of warranty and service plans which I have repeatedly attempted to cancel and have not been cancelled. The 60 day grace period has passed and I am still liable for that sum as far as I know. What I know is severly limited obviously because noone there will give me a legitimate answer, and noone there will rectify this problem. I would VERY MUCH like an attorney to contact me in regards to this problem. Thank you for your time. Barbara of Bay Shore, NY August 4, 2008 My car is a 2004 Nissan Murano SE under extended-warranty with Nissan , 40,725mi (approx). I had filled up with gas on Fri evening (8/1). As I started my car and put it into drive, the engine light came on and the car would only coast to the gas station curb. I was getting no power. I turned off the car and restarted it. I put it into reverse and backed up with no problem and then put it into drive and drove forward with no problem, but the engine light was still on. I drove it immediately to the Nissan service that evening. I filled out the paperwork with the receptionist, since it was after the service managers went home. I found my own way home from there. The next morning (Sat 8/2), I received a call at 7:45am from the Nissan service rep. (Rob) asking what happened so I told him what happened at the gas station. For the rest of the morning and beyond noon, I hadn't heard anything from him. Since Rob said that they close on Sat at 3pm., I got concerned not hearing from them and called them at around 12:45pm. He said he hadn't heard from the mechanic yet and that he would have to check on my car. He called me back about an hour later and told me that I needed a complete throttle assembly due to using an after-market, non-Nissan air filter... that sand and debris in the air filter had allowed debris into the electronic assembly and they wouldn't cover it under my extended warranty. With the assembly and cost of the diagnostic test, the total would be approx 700. I have always kept my car in top condition and have always had my car service timely and comprehensively at King Bear. They have always been reliable with all my family's cars new and old.) I was very upset, as I felt Nissan was trying to strong-arm me into accepting that it was my fault because I had the car serviced somewhere else. They said that there was a bulletin that came out about having to use the Nissan air filter due to its superior quality. Unfortunately, if there was such a bulletin, the only ones privy to those bulletins are Nissan dealers. If this is true, the customer should be information, so that we can take the info to our mechanics. After listening and trying to reason with the service rep, I told him that I would have to get back to him. I called King Bear and got the owner on the phone. He actually works on and knows my car. He said that what Nissan told me was absolutely incorrect, that all parts sold whether through Nissan or any other certified mechanic must meet OEM standards for all cars. He was upset to think that Nissan was doing this to me. He also wanted to see the car after they put it back together?. When I called Nissan back, I got another service rep who knew me from previous visits to their service dept, and I told him how upset I was. He said he was going to check into the situation himself and call me back. By that time it was well after 2:00pm and I knew they closed at 3:00pm. I had decided to pick up the car as I knew I was getting nowhere with them. I got a friend to take me there. I felt somewhat overpowered by the situation. Although I am a woman, I am far from stupid and recognized the situation for what it was. When I got there, all the men were behind the counter telling me how inferior non-Nissan parts are. I told them that my warranty should not be compromised as it was my right to have my car serviced at any certified mechanic, at which point, they told me that it affects the warranty because inferior non-Nissan parts are used at other places, and that's the chance you take with your warranty? when you go somewhere else. I asked them to put the car back together that I was taking it home and pursuing this issue further. They said that I had to pay 106.46 for the diagnostic test because they were not covering it under my extended warranty. They told me that if I brought the car back to them to do the job within 30 days, I would not incur another diagnostic charge and they could give me a 40 discount. They also said that I had to have a 30,000 mi. service for 849 (plus tx). My King Bear already serviced my car at 30,000mi when I had hit 30,000mi. Everything was done for the 30,000 service 10,000 miles ago. I paid the 106.46 to Nissan for the diagnostic test so I could get my car. I then took my car to King Bear, as he wanted to see it. He took out the air filter and we looked at it. It was in tact with no sand or debris in it. It still looked like new. There was no debris in the assembly that he could see. However, as my King Bear owner/mechanic stated, the throttle assembly is controlled by an electronic unit (the air meter) and electronic units can go at anytime and since all air filters used by certified mechanics have to meet OEM standards, he stated that this work should definitely be covered under my extended warranty. Jennifer of Lindenhurst, NY August 2, 2006 I financed a used car there about a month ago and never got the paperwork for the loan. Im supposed to pay the first bill in a few days. They never sent the loan in so I was driving around a free car. Now they're saying it's not their fault, which it is. They are not helping me at all, just giving me the runaround,, being very very rude, giving me an attitude and hanging up on me. That's Carlo and Donna. When i went to pick up the car on July 6th i was there all night just trying to get the paperwork, they took double the amount of money out of my account for something which they shouldnt have.. and just for me to come and get that back took an hour. That's Sandra and she also gives us the run around on the phone and doesn't know what's going on. The whole staff is very unprofessional and rude.. How do you hang up on a customer? and lie? They told me i had to pay the the first payment to them which i found out is a lie. I spoke to the bank and they told me not to give them any money. So they would've just took it like they did the last time they took double money out of my account. Lissette of Massapequa, NY March 2, 2005 I bought a Mazda from them when they were selling used cars which was on the same lot they have now for brand new cadillacs. How surprising!I bought the car at a decent price but, of course the sell pitch. I bought a Warranty that cost 2,000. Needless to say it went under liquidation and work that had been done on the car was never paid I was told i could get a reinbursement but of course no sign of that either. On top of that my car that I had recently bought needed new struts and bearings. And 2yrs later I had to get new engine in it which, was about 3 and half months ago and now i need an EGR valve. Yeayyy (sarcasm from a student that got scamed) Suzanne of Rockville Centre, NY October 9, 2003 I Purchased a 1999 Hyundai Elantra in January 2003. This included an extended warranty through Smart Choice Insurance. I was told by Mike (salesman) that under this policy I could bring to car to just about any local rapair shop & they would honor the warranty & that everything was covered. On Tuesday, Oct.7, the check engine light went on, the car starting shaking & stalling. I called Smart Choice to find out where I could bring the car locally for repair. I had been trying over the last several months to find a shop that accepted Smart Choice, but had no luck. I got a recording saying Smart Choice was out of business. I called Atlantic Hyundai. I was told that the only place that would accept warranty repair was the Islip location. I live in Rockville Centre, which is about 1 hour away from Islip. Even the Hempstead Hyundai would not accept a warranty repair. I had no choice but to have my car towed out to Islip. Later in the day I received a call saying that since I did not have an appointment they would not even look at the car for at least 3 days. If I had known that I would not have had my car towed to Islip. Based on my experience, so far, nothing that had to be done was even covered by the warranty. I called the service manager, Brian, and I was told that he could do nothing about it & I was free to tow the car back to Rockville Centre, at my expense. How helpful & polite! I then called Mike, the salesman who sold me the policy.I asked him why I wasn't notified the warranty was no longer valid until an emergency came up. He claimed that it wasn't his responsibilty. He told me that they substituted an identical policy, but obviously it was not, because the car can be repaired only in Islip & there is at least a 3 day wait for repairs without an appointment. I would never have signed or paid for a warranty policy with those terms & I would never have purchased used car without an extended warranty. Today is Thursday, day 3. I called the service department & was told that they could not even look at the car unil Saturday, because, once again, I did not have an appointed. That makes 5 days. I contacted Hyundai Motor America(corporate)& they told me to call Rick, General Manager of Atlantic Hyundai. Rick could not help me, but told me to contact Vinnie, the service manager in Islip. Vinnie told me that he would put a rush on it, but could not give me any definite answer. I could see him lying through the phone & do not expect anything from that. I realize that they put me in the position of just having to wait for my car, which would not have happened if they had honored the warranty I paid for. I would have brought the car to a local repair shop & would have had it back in a day! Lisa of Miller Place, NY July 25, 2003 brought my 99 hyundai sonata in for preventative maintenence. to have the timing belt changed before it broke... to have an oil change... and to check out a noise comming from front end. they changed the timing belts, changed the oil and filter, changed the right front hub bearing and charged me over 900.00 with labor. i reluctantly paid the bill and loaded my 2yr old in car. i turned the key and heard a loud ticking from under the hood. i immediately turned the car off and returned to the service manager john grasso and asked what the noise was since i brought in a perfectly fine vehicle. there was no problems before i had them work on it. it was in for preventative maintenence and why was it leaving with a problem??? he replied that it was probably an additive in the oil and would run out in approx. 10 miles. i drove the 10 miles...then 10 more and it just got louder. i called the service dept again spoke to john and told him i was comming back and to keep a service worker on duty to check this out. i was really upset that i brought in a car with not one thing wrong with it and was returned a car with ticking, no acceleration, and just plain broken. they looked at it for three days with no answer for the problem. they then told me over the phone that it would be covered under the warranty. when i returned to the dealership five days later they still didn't fix the problem. they said it was the oil pump that they didn't break it that i did. they then asked me to hand over service records for the past five years to prove that it was my fault. i had told them of my oil changes every 3000 miles. i never had a problem with this car. how coincidental is it that all of a sudden it is to have a major problem in their care. they now want to charge me an additional 1700.00 this is including over 800.00 in labor alone for a problem they created. Franco of Lindenhurst, NY November 24, 1999 I bought a used car in the end of Aug with 29935.I also purchased a warranty for 2 years. When I first bought the vehicle they told me everything was fine with the vehicle except that the hood of the car was damaged and that they would repair because they did the damage accidentally.I said fine as long as the rest of the car is fine. Since then I've had 2 problems with the car involving the radiator and recently the brakes. On Nov. 24, I bring the car in to get the brakes checked because they weren't working right and I heard metal grinding. The service guy tells me that the brake pads had nothing on them and that I neede new rotors because mine were in bad shape. Now remind you I only put 5000 miles on the car since I purchased it. They told me the warranty does not cover any of the brake parts and that "normal wear and tear" has to be dealt with by the customer."normal wear and tear", I only put 5000 miles on the car. So I ended up paying 150 for labor and 160 for parts and apparently other used car people were having trouble with their newly purchased used cars. Advertisement
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