Pontiac

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tom of moose lake , MN November 17, 2009

i get into our van and get more and more disgusted at what i have gone through and what resolutions GM customer service has given me in the past. i thought i might try one more time since all my other options have been exhausted. i have written [them] several times before about my issue and got no where.

it began back in jan. 2008. i took my van (2005 pontiac montana) in because my cluster went out. the local dealership here in Moose Lake, MN. replaced it; which was under warranty. as i was driving home my 4 girls wanted a movie in, so i did but RSE OFF came up on the radio and no sound came out. i turned over to the radio and that was workig fine but the rear seat dvd player had no sound out of the speakers.

i called the dealership and scheduled an appointment to get it fixed. after the first attempt they told me the radio was no good, well that wasnt true because it worked just fine when i brought it in. so i was to schedule another appointment so they could take it out and have it tested (i asked how long it would be to take the radio out, "15 minutes" was what i was told.) let me remind you i had twins age 2 at the time and my 4 year old with me. it was an hour and a half later before they figured out how to take the radio out and they left all the pieces laying on the floor, as i assumed they wouldnt be able to get it back together in a timely manner. 2 and 4 year olds dont do well waiting around in a lobby.

anyways they called me back, so i scheduled to get the van in again; after all that they told me the radio was fine. well another schedule was made for them to look at it again. this time i was there for 3 hours with no fix. they then told me they had to contact tech support and i would need another appointment. also the xm wasnt working which was also brought to their attention, which was one of their theories as to why the radio was broken. i contacted xm and they told me even if i dont have xm service i still get a few emergency channels that that always work which i explained to the dealer. well i took it in again and they told me they were in contact with tech support and they were close to figuring it out.

i wont continue with the remaining ongoing trips i made to the dealer as this went on for 11 and a half months (25 plus trips). well during all this time i tryed contacting tech support and delphi, which they both told me that they had to deal with the dealer themselves an not me. i gave the dealer the number to delphi and explained to them how they could contact them for support. that obviously never happened. finally after all the trips, statements of "we are getting close", "we are in contact with tech support", and constant ineptness the dealer stopped returning my calls. which later i found out was because they were closing their doors for good. nice, huh?

as i mentioned i have 4 girls and it is a battle for the 2 headphones that came with the van. yes the dvd player works only thru the headphones, but 2 headphones + 4 girls = always a fight. i finally had to buy 2 more headphones. i have searched and searched for another option and it all leads me to a very exensive fix. i finally got onto a website that has certied techs for auto makers and they explained to me that when the cluster was replaced all the dealer (i also remind you the local dealer was certified gm techs so i was told anyways) had to do was connect the GM tech II tool and simply reprogram the radio. the RSE OFF simply means rear seat entertainment off. and that this reprogramming takes very little time. this leads me to believe the dealer was never in touch with tech support or remembering that it took them an hour and a half to take the radio out that they were that incompetent. well as i said i have contacted customer support in the past and was told they were in touch with the dealer and the dealer was taking care of the problem.

well the problem as you see neer got fixed. after the dealer closed their doors i contacted customer service again to expain the problem again to ask what i needed to since the dealer was no more. the response, the great customer service response i got from you was, "well since the dealer is no longer, we cant do anything about it since there is no proof it was pontiacs fault." great service, isnt it? you get all this bailout money and this is how you treat people?

well throughout all the failed attempts at fixing the problem i also need to mention the radio later wont work thru the speakers. so i took it in to someone to have it tested and somehow something got fried in the radio when Roos tested it out. and i know they did something to it because the stickers sealing the radio were all torn. now i only get the movies thru the headphones. another great certified gm tech job, huh? i have many more years of buying vehicles, 4 girls, lots of friends, lots of family all who buy vehicles and as i have already told family and friends about this, i assure you they will not be buying a gm vehicle nor my children. if you do the math that translates to a lot of vehicles. i checked with a family member who owns an electronics shop and he told me i have to buy a new whole system if i want to put an aftermarket radio since gm's are data linked and a radio wont work with the dvd screen and all my other functions related to it to continue to work.

so for a 15 to 20 minute at fisrt fix with the tech tool turned into a long drawn out headache i went through and now what seems to be an expensive fix, has lead me and everyone i know to never buy another gm product again.yet they never call or write me back. they dont seem to care even after we all bailed them out about fixing this small (to GM) problem and willing to lose out on years of car buying from them. that is just outright stupid. the cost for them to fix this is around 600; thats what they are telling me i have to pay. 600 is a lot to me but nothing to GM not to smart to lose customers ovr when it is their fault.

Taletha of Hendersonville, NC November 13, 2009

I purchased a 2006 Pontiac Torrent in 4/2008 and it had about 30,000 miles on it. Since then I have had to replace the front brakes, put in a new battery, the blend door for the heater was replaced, back tire blew out and now the right front wheel hub assembly needs replacing. This is over 2000.00 in repairs for a vehicle that is 3 years old and has 51,000 miles on it. Either this car is a lemon or there are some serious manufacturing issues. The blend door on the heater should not be a result of wear and tear but no one will admit to a defect. I have looked on line and there are other 2006 Torrent owners who have had the same problem. I can understand why GM had done away with the Ponitac. I will probably never buy another GM product.

Louise of La Plata, MD October 20, 2009

I have a 2008 Ponitac Solstice and the truck has not been working correctly since I purchased it. It has been in the shop 5 times, out of the 4 of the 5 times the service department (Pontiac) has keep the car from 5 days to a week. When it rains the inside of the truck get wet, which make the car smell. At one point my truck would not open, it took me twenty five to thirty minutes to pry the truck open. I just don't know what to do at this point.

Garvin of Shelburne, NS October 2, 2009

On June 28 2006 I bought a pontiac Solstice from a dealership in Dartmouth, Nova Scotia named Macphee Pontiac Buick Gm Ltd. When I purchased my 06 solstice I also purchased an extended GMPP total plus warranty 72 months or 80,000 klms. I was assured by the salesperson Brad M. and officer manager Jay M. who neither are still employed with the dealership that the warranty I had purchased for 1759.50 was an extension of the bumper to bumper warranty that came with the car and was a total plus warranty so I would not have any repair bills as long as the extended warranty was within the millage and months indicated.

I store my solstice from oct. until may and when I took it out of storage this may I noticed on 3 of the rims around the valve stems that the plastic coating has started to peel away and at this time the car had 58872 klms on it. I had other work I wanted done to the solstice as a buff and wax job and some scratches repaired that I would pay for. I knew I had the extended warranty so I did not take the car in for this to be done until July when I was told by Robert at the service desk at a GM dealer Murray GM in Yarmouth Nova Scotia that I would have to take my solstice to the dealer I purchased it from to have the rims replaced.

I called General Motors of Canada for their advice where I spoke with a represenative from GM named Bonita M. 1-800- extension 2762 and she advised me to take my solstice to the dealership I had purchased it from and there they would take pictures of the problems with the rims. The dealership I bought it from is a 6 hour return drive for me but I plan on keeping this car a long time and want it to look as good as possible. In approx 10 days I received a phone call from Bonita telling me that my extended warranty will not cover my rims because it is an enviromental problem. I told her this is not acceptable to me and I want to persue this matter further so was there someone else that I could speak with so she gave me the name Crystal who assists in reviewing cases such as mine and her number is 1-800-option4 ex.2321.

In about 10 days I received a phone call from Crystal telling me that because I live on the east coast of Canada in Nova Scotia that my extended warranty will not cover my rims because of the salt in the air it is considered an enviromental problem by GM of Canada. I feel I am being discriminated against because I live on the coast and feel if a GMPP does not cover customers that live on a coast then it should not be made available to coastal customers.

Bill S. at the servise desk of Macphee Pontiac told me that he has seen this problem before and feels the rims should be replaced but that General Motors has to give the dealership permission to do so. I strongly feel the damaged rims should be replaced under the extended warranty because the car does not exceed the time limit or millage as it is just over 3 years now and as of today has 27324 kmls. and is not over the 72 month period.

Nicole of Christiansted, Virgin Islands (USA) September 14, 2009

I brought my 1997 Pontiac Grand Prix in to have it serviced. It had a stalling problem. I was told that they would need to replace the ignition control module, the cost would be 660. When that was not the issue, I was told that it was the ignition control switch. When I asked how much that would be, they said the same amount. I was told it was finished, and then the woman in charge of service, Debbie, was out of the office for a week. When she came back, she told me the car was not fixed.

The next issue they said was a fuel pump, which would cost 800. This would be on top of the other cost, which still did not fix the problem. Now, the cost is 1700. When I called to find out why, it turns out the fuel pump did not fix the problem, neither did the ignition control switch, but that it needed a crank shaft sensor.

When I originally brought the car in, I told them that I had a brand new crankshaft sensor because I was told by another mechanic that that was not the problem, although I originally thought it was. I did not authorize them to replace a crankshaft sensor and yet I am being charged for one. In fact, I am being charged for 2 things that did NOT fix the problem. After replacing the ignition control switch and the fuel pump, the car was still stalling.

They fixed the crankshaft sensor and now it is not stalling. How can they charge me for all of this work when none of it worked? My car has been in the shop for a month and now has a bill of 1700+ when the original bill was 600 and then changed to 1400 when the first part didn't fix the problem.

Joanne of Tucson, AZ September 9, 2009

I own a 2008 Pontiac G8 with barely 10,000 miles on it. As we were driving we came across a puddle about 3-4 inches deep. Many other vehicles such as Toyotas and Hondas were ahead of us going through the apparent harmless 3 inch puddle. We followed these vehicles with the flow of traffic and then we stopped. The 2008 Pontiac G8 that was purchased at Quebedeaux went dead. The car would not turn on or move. We had to push it to a near by parking lot where we contacted Quebedeaux.

Through the factory's warranty and the expensive extensive bumper to bumper warranty that we purchased we figured the defect would be covered. Quebedeaux towed the vehicle to their dealership. The following day we received a call stating that there was water in the engine as well as in the air intake system and that they would not cover the estimated damage of 8,200.

After contacting Quebedeaux and speaking with Adam in their service department I contacted GM Customer Assistance. I spoke with Crisitna who told me that because there was water in the engine the warranty was void. I reminded her that the car had gone through a 3 inch puddle, not a river, or a wash, but a puddle and that if a car cannot go through a puddle then obviously there is a defect with the vehicle and the way they placed a low intake in the vehicle. The only thing that she would do is repeat herself that they rely on the dealership's word.

After waiting for over 20 minutes to speak with Cristina's supervisor, Catrina Arellano got on the phone. After giving her the same detail of events she basically told me that she wasn't sure if what I was saying was true and that they relied on the dealership's diagnostics. I told her that I was not disputing the diagnosis what I was disputing was the vehicle defect. That one should be able to drive down a road on a rainy day and not expect to get stuck. All she would do was repeat herself as well.

When I asked to speak with her supervisor she told me that there was no one higher up than herself and that her decision was final. After I kept insisting she told me that the only one that could make the decision on the warranty would be the Service Manager at Quebedeaux.

I called Quebedeaux and got a hold of J. Valerio, the Service Manager, who at the beginning wouldn't let me finish a sentence. He basically told me that he could authorize it but wouldn't because once he sent the bad motor to GM and they denied payment Quebedeux would be out 8,200 and that he couldn't do that to the dealership. He told me to contact Customer Assistance and tell them that I want to speak with the Regional Manager.

I told him that they would not transfer my call. I was told they were as high as I could go with my concern. I told him I felt like they were passing the ball back and forth and that no one was taking any responsability for this vehicle's defect. He said that he would contact Regional Manager and would let them know about my concern. When I asked him to provide me with that phone number he said that he didn't have it. He said that he would email the Regional Mananger and let him know. When I asked for the email he said that he could not give it out.

I am still waiting for a call from the Regional Manager. I am very disappointed with GM. I will never purchase another GM vehicle again or a vehicle from Quebedeaux. Their customer service is horrible and neither company will stand up for their vehilce.

Sheri of Suwanee, GA September 9, 2009

My car is a 08 an i bought it June of 08. Me and my husband were out driving around yesterday and all of a sudden my power steering light cam on and it was hard to turn the wheel. It did it off an on all day. We are taken it into the dealership today to have it looked at. From what i have read this is a problem with the steering on pontiac's.

michael of walcott, IA August 28, 2009

i have a 2005 pontiac g6 that i bought with 27,000 miles on it... still a baby.. and nine months later..(now) i have 51000 miles on it... i keep my car in the most prestine condition and wash and hand wax 2 times a week!! anyway the paint recently started chipping away AND just like everyone else on here listing a g6 the power steering failed and has been replaced about 10,000 miles ago... already the steering is messed up...i am a car salesman for Hyundai and our foreign cars are WAY better than the crappy quality of GM. im all for the U.S. im even in the military... But General Motors suck and i wouldnt recommend their cars to my worst enemy. this is rediculous. GM hear me... get your head out of your butt... good customer experiences bring repeat customers..not breach of warranty and having the most overpriced cars on the market. get a grip GM..your cars suck.

Jessica of Gallatin, TN August 27, 2009

My 2001 Pontiac Grand Prix GTP went up in flames minutes after parking it. I have contacted General Motors but still have not gotten a response. My vehicle is totaled.

Dianne of Pleasant Prairie, WI August 27, 2009

I have a 2002 Pontiac Gran Prix which started over heating. I was told by my mechanic that Dex Cool was clogging the radiator and heater core and they needed replaced. He also noticed a small leak starting at the intake manifold. How can I file a claim for repairs?

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