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AutoZone

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Kenneth of Flower Mound , TX November 16, 2009

At 16:00 on 11/07/2009 my friend and I entered AutoZone at the location listed above. I am restoring a Boat Trailer and was in need of a set of Wheel Nut and Lock Kit. An older gentlemen helped us with finding what he thought was the correct size. I had a ½ inch set in my hands to buy but he insisted that I needed a 12mm set.

I purchased the 12mm set recommended by AutoZone, but while trying to install the set, they were too small. My friend and I attempted to exchange the wrong set, but the Manager George M., laughed and stated "Did you not read the back of the recipient? If you did, you would see that it must be returned in the same undamaged packaged." My Friend told him that we had the rest of the package in the truck, but he laughed again calling the older guy over and said "Look how they destroyed this package and think I am going to accept this."

I explained to him that I do not want money back, just an exchange. He then stated "I am NOT going to except this, because I am the Manager and I follow rules." He then smiled at us - looked past my friend and I and RUDELY called the next customer in line. I then say "Wait a minute, what can we do here?" He did not respond, just took the next in line. This was only 30.00, but that is a lot to some! Note: You cannot read the back of the Receipt until you have already made the purchase, and this particular package MUST be cut open!

VERY ANGRY, I went to the store below: AutoZone - Store #1516 Manager: Mr. McCord, W Main St # C, Lewisville. I spoke with Mr. McCord. Without hesitation, he took the item--returned my money and sold me the correct part. WHAT A RELIEF! - Not to get 30.00 back, but to have the correct PART!

I spend a LOT of money in AutoZone stores, but I WILL NOT BE GOING BACK TO STORE 5824. If that is an example of AutoZone management style, I would have stopped going to ANY AutoZone, but Mr. A. McCord, calmed the situation down, in a cheerful and professional manner--he acted as a manager should. I am only staying a customer with AutoZone because of Mr. McCord. Thanks to Mr. McCord, this has been taken care of. But in my opinion, the uneducated wasted of human flesh that calls himself a manger of store 5824 should be FIRED! WITH HIS SMILING! A written and verbal apology would be sufficient!

I do not say this just because of my current situation with this idiot-- it is because I own rental property in that area, and would like to return my business to that store--but I also wonder how many others this manager has deceived treated in such a nasty, dehumanizing way

Derrick of Sallis, MS October 12, 2009

I went to the store looking for a air compressor but one of the employees sold me a bad one.My Car is in the shop so when my mechanic put it on it doesn't work right. So call auto zone about it.So I talk to the store manager his name was Danny he was telling me about the company policy because I ask for a refund.I guess it states you can't get your money back if it have been install. But from my understanding when the new employee sold it to meHe told me u have 90 days to bring it back he did not tell me if u install it u can get my money back so my mechanic got one O'Relly's and it work fine So now I can get my money back then the manager got smart he started to laugh and said you was stupid from buying parts from auto zone and hung up.I should be able to get my money back because the employee did not tell me the right policy It ain't like they have a sign up explaining that

Gary of Little Rock, AR September 10, 2009

My wife and I bought a dash cover for around 35.00. It was ordered. She had brain surgery and it took two months for us to go to pick it up. The clerk told us they had sent it back and we lost all of our money and that was the policy. We ask why he didn't call us before sending it back. He mumbled some b.s. The guy just said To bad for us. We ask him to order another one he would not do it. He was errogant and a total jerk because he knew he had screwed us. I for one never intend to do business with these thieves again.

David of Canton, OH September 9, 2009

Tried to give them some business to Auto Zone since they checked my car with diagnostic for free. Bought some products and left with a large bolt in my tire from parking at the FRONT DOOR. Went back immediately to show them the damaged tire. They said many people work on their cars right there in the parking lot and it probably fell off of one of these cars. Tried to get the tire patched and the hole was so large I had to buy two new tires for 265.

District Manager said they would accept no responsibility for destroying my tire. I wonder if I had a personal injury they would assume no responsibility for their negligence in not cleaning up the lot AND allowing people to repair cars right in front of the front door? My rear tire was destroyed by the bolt in my tire

Daryl of murfreesboro, TN September 2, 2009

I went to Autozone to get a "check engine" light diagnostic code read on my vehicle. After waiting in line for several minutes the cashier told me that it would be a few minutes before he could get to me as he had to wait on other customers. I told him I would be outside waiting for him. 10 minutes later I noticed customers that had arrived after I did were having their diagnostic codes read by Autozone employees. I went back inside and waited (again) in line while the 3 people in front of me were taken care of. The cashier, Troy, asked me what I needed and I told him that I was waiting to have the diagnostic code read. Without a word he turned his back and walked away, finally saying over his shoulder that he had other customers to wait on. He then went to another register and started waiting on other people!

Totally amazed I went to another line and waited (for the third time) to be served. When I got to the counter I asked who the manager on duty was and proceeded to tell him of my experience with Troy. On hearing this Troy started to argue, but the manager waived him off and continued to listen to me. I told him that either he wanted my business, or he didn't, and insisted that he take the time to check my vehicle (by this time I've been waiting over 20 minutes). He read my code and explained the issue to me. When he finished I told him I wanted a corporate phone number to call and file a complaint against Troy. I also told him I wanted the store ID number and Troy's full name, which he gave me. Upon hearing this Troy argued that I was not next in line at the time I approached him (even though he had waited on the 3 other folks in line in front of me). When I told him I had already been through the line once prior to talking to him he blurted out "I didn't know that", when I reminded him that he had served the 3 others in front of me with no hesitation he had no response.

I served in the U.S. military for 20 years and was stationed in countries that would much rather have shot an American then to say "Hello" to one. Never was I made to feel more insignificant than I was that night at Autozone. It appears Troy has "customer relations" issues. Maybe he should look for a new line of work that does not involve customers. I will never shop at Autozone again...looks like PeP Boys or O'Reilly Auto Parts for me from now on.

STEPHEN of MARTINSBURG, WV August 11, 2009

Defective spark plug shattered, plug shattered and damaged piston. My car is broke down possibly head needs replaced if not more damage

Es of Oakland, CA June 14, 2009

I was at the autozone in Oakland,Ca in the fruitvale center to purchase a distributor, before the purchase I asked the guy helping me the return policty on the item, he was a nice guy and said if anything is wrong with it or not satisfied with it I can bring it back for a refund, with that in mind I purchased the dizzy and that was that. After a little half an hour I return to Autozone with the same dizzy for a refund, this time another employee was there to help, I told him I wanted a refund on the dizzy because I didn't need it because it wasn't the correct one and the dizzy didn't spin freely, it was a rebuilt item but my old dizzy spun and seem to be more reliable than that piece of junk.

The employee looked at the distributor but didn't know what he was looking for, but checking to see if it's dirty, I informed him I had been working on cars the whole day with my greasy hands and attire so theres going to be left a little film on the dizzy which I had wipe off as much with a rag, but he kept saying it looks used and I can't except it, with in mind it's a remanufacterd item, which when I got it out of the box looked like it was refixed fromt he factory but wasn't cleaned perfect, and I get the blame of it's a used item and they can't except it. He asks for a manager approval from a rude unprofessional Andres V, he looked so hard to find specs of little dust and dirt just so he can deny the refund and walks away accusing me of using the item and he can't take it back and if I want to talk to a real manager, to come back monday, and continues to accuse me of damaging the dizzy and having scatches and contamination, which were already there when I bought the item and took it out the box when I got back home. I didn't know I had to take pictures of the item of how it looked before and after just so I can get my refund without being harassed or accused of or made out to be a criminal from some rude, no customer service wannabe manager who gets to decide whether a return gets through due to how he is feeling at that moment.

Andres V, and the other employee needs to learn what customer service is about, we are paying customers and don't need someone that has an attitude and no manners to second guess our integrity. He needs to be demoted or retrained if he was even trained and make him understand what customer service is about and not accuse the customer on what he THINKS they did or didn't do. He needs to understand that all parts don't come out squeaky clean especially when the part has been REMAN, he needs to go through each reman part and new part to understand the concept of what a remanufactered part is and how it will look from time to time, rather than throwing a little kids tantrum when he knows the customer is right but don't wanna man up to it and rather have someone else deal with the return, a waste of time for me and every other customer that has to deal with his stupid time wasting idea of customer service.

On another note, autozone employees has no common sense on parts they sell,everything they know is on the computer in front of them,if you don't check your part and just put it on it almost will not be the right part, and by the time you notice it, there's that same trouble that you thought you fixed with the new part that you thought was right for your car just because you trusted autozone and their customer serviceless and careless workers.

Fred of Dallas, TX June 11, 2009

I replaced the starter on my vehicle. There were some muffler issues so I took the car to the shop. Midas recommended that I would need to replace the starter before they could work on the muffler as the starter was defective. They told me they have an account with AutoZone and that if I gave them the part number they could begin to process the warranty exchange for me but I would have to purchase a second starter, and be reimbursed the first one.

I have since been trying to pursue reimbursement for the first starter but I have been unsuccessful. Although the exchange was allowed through Midas Muffler, AutoZone indicated that they had an expert test the first starter and it was ok - They have since retained this part.

I have paid for two starters and only one has been installed in the car, and the second is in AutoZone’s possession and they have declined to answer my requests for reimbursement. Their reason has been the starter was tested Good, but why did they exchange it in the first place? And why do they choose to retain the starter? Thank you for your assistance.

Jesus of Santa Ana, CA April 6, 2009

Jesus of Santa Ana CA (04/06/09)
I was a former Parts Sales Manager working under ABRAHAM, the district manager. He refused to pay my overtime, deleting it completely and refused to change me from part time to full time since I had worked full time hours for almost 2 years. He continued to lie to me telling me I was full time. When I called corporate to verify, they said they never recieved a call and that I was still part time.

I brought this up to Abraham and said I was going to contact the labor board if he continued to lie to me and deny my pay I WORKED for! At that point I was wrongfully terminted. Abraham then began telling other employees and managers that I quit and walked out on him. THIS IS NOT TRUE! I have witnesses that can confirm that. What he is doing is illegal and AutoZone knows about it and CONDONS it! I am very upset I was treated this way after being a loyal employee for almost 2 years.

I was denied overtime pay, denied double time pay for holidays, denied health insurance and I was unable to obtain another job for almost 4 months.

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