David of Morrow, GA, writes:

My wife purchased a 1995 Mustang two years ago from our local Autonation. We have had problem after problem with it ever since. 

We paid OVER $1,200 to get a bumper to bumper warranty, but it seems that only about 2% of the problems we've had were covered under the warranty. Getting anything done by them under warranty is like pulling teeth. 

At the time of purchase, we understood that there was a $50 deductible, but about a year after we purchased the vehicle, they came up with a new charge.  It's called a diagnostic charge which cost $65.   So the things that they do cover cost us at least $115 each visit.  What the heck was our $1,280 charge for?

Our car has a front end problem. It pops loudly from time to time when you start, stop, or turn. It also shakes and shimmies between 50 to 70 miles per hour.  Autonation USA swears that there is nothing wrong with the front end.  But from our own driving experience, sometimes it pulls to the right, sometimes to the left, and sometimes not at all ... and it's been eating up the tires on the front of the car. The front tires are showing the belts now, but the back tires still have LOTS of tread on them, shouldn't it be the other way around?  

We've tried to get this fix a couple of times and each time were giving a different excuse. Our favorite is:  "It's a high performance car, it's going to run like that unless you get high performance rims and tires, there's nothing we can do about it"  

We've had to have the air conditioner fixed three times now over the past two years for the same problem...that was covered under the warranty, so it only cost us $50 each visit to replace a $10 part. We just had our door lock quit working, it cost us $65 and was not covered under the warranty. 

My wife and I have decided to put letter stickers on the back of the car that says "We bought our Lemon from Autonation USA" but we haven't done legal research on that matter yet.