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US Warranty Corp of Florida

22 Northeast 22nd Ave., Pompano Beach, FL

U.S. Warranty • Consumer Complaints • Company Response

Samir of Fremont CA (10/2/04):
I have the Platinum coverage which I purchased for $1500 from this company. I have contacted them several times, Every time after hearing my problem they reply it is not covered in your plan. At the time of purchase I was told platinum covers bumper to bumper! First they refused to fix the front axle because it is not covered under warranty. Second they refused front shocks, struts and coils saying that is not covered! Third I contacted them for the weather strip on my power sunroof needs to be replaced? The gentleman tells me that is not covered! The operator was rude and hung up on me. I have asked them several times to fax me a copy of the contract! They never do.

I have already spent $600 on the front axle repair. Now my mechanic tells me it will be around $900 to replace the front shocks, coils and struts. The sunroof is going to cost me about $300. I have paid this company $1500 in AUG 2000. The dealership which sold me their policy is "Coconut Creek Mitsubishi" in Florida.

Brian of Jacksonville FL (9/2/04):
US Warranty sold me my gap insurance purchased thoough Ford Motor Credit. Two months ago I wrecked my car. The insurance company has paid out, and US Warranty has all of the information to finish the claim, but they have not. They have not sent a letter, made a phone call or faxed anything to me or more importantly Ford Motor Credit. They (Ford Motor Credit) call me 2 or 3 times a day asking for my next monthly payment and the ones that are now past due. US Warranty needs to fulfill its obligation.

Christian of Cape Coral FL (10/24/03):
We bought an extended warranty on our Dodge Dakota. It now has 70,000 miles. On 10/22/03 I noticed that it had no oil pressure. I had it towed to the dealer in Vidalia, Ga., because I am here at my hunting campo. They said it needed an oil pump which would cost about $950.00.

They contacted US Warranty, which said they had to investigate. After they investigated, they said we did not maintain the truck and denied the claim. We have taken very good care of the truck and had all the oil changes done, which we have receipts for. I think it's really down and dirty for them to do this to us. We feel totally powerless against them and have no other choice than to pay this money out of our pockets.

Debbie of Moultrie GA (9/23/03):
I purchased a 2000 VW Beetle with less than 45K miles on it in July 2003. I bought the 36k or 36-month extended warranty from US Warranty Corp of Florida for $1495.00. My air conditioner stopped working on Sept 5th, 2003. I took it to the nearest Volkswagen dealer to be repaired. The spent many hours trying to find out what the problem was. It ended up being BOTH radiator fans. They stopped working on low which apparently caused the AC clutch to go out.

The warranty covered the AC clutch but would not cover the repair of the 2 fans. My complaint is that they will cover manual switches such as the power window and door controls that I can abuse but they will not cover something that I have no control over and it is an electrical problem.

I know have to trade in or sell this vehicle because I'm not going to put another $1000.00 into a vehicle that I just purchased on something that I feel should be covered under warranty. Without the fans working properly, it can cause many other major problems to the engine.

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