I purchased a extended warranty on a vehicle I have only had for 1 year. The oil pump and tubing recently needed to be replaced. I was told due to silicone components leaking into the pump causing blockage (the silicone is used when the engine is assembled), Fidelity would not cover the replacement, saying it was not due to mechanical failure. Silicone leakage is mechanical failure.
I had to pay out over 900.00 to have this problem fixed.
Joseph of North Miam Beach, FL January 17, 2008
I purchased a New Suzuki Grand Vitara in 2002. At the time of my purchased I purchases a Gold Premium for 60 Months or 60,000 Miles. In January of 2007, the engine had 50+ miles and less than 5 years on my automobile and needed a new engine. I contacted Fidelity Warranty and notified them of the problem. I was asked to take the Automobile to the dealership. I followed instructions. One week later, Fidelity refused to honor the cost of a replacement engine. I contacted the Better Business Bureau servicing the area. I also contacted the Consumer Protection Agency. Finally, they agreed to have my vehicle repaired. Part of the contract was for Auto Rental. I was denied my money I spent for rental for about one month. A used engine was replaced, but I was told that it was a new engine. Less than 9 Months later the engine was saturated with a mixture of oil and water. I called the Warranty Company, again I was bounced around from one person to the other. I was told to take the vehicle to the Dealership and have them call. I received a call from the Dealership who stated that Fidelity refused to honor the repairs.I am stuck with no car. How can big Cooperation take advantage of a small consumer in America?
I have suffered economic hardship without a vehicle to go back and forth to work. I get rides to work sometimes but it is a burden getting back home. My daily functions and activities with my family is very limited and is a burden on my entire family. I am on the brink of breaking down. Please help.
Kamran of Sunnyvale, CA January 2, 2008
I was charged 50.00 for a job that wasn't performed on 10/30/2007. I called my insurance company, Fidelity National, to send service provider to fix the furnace heater. The heater pushed cold air at all times which is not sufficient to warm the apartment. The service provider, TGR Mechanical, spent less than 2 minutes in my apartment and hasn't fixed anything. He mentioned the heater is working properly, but in fact is not. Therefore there was no job performed. Why should I pay for a job that wasn't performed?
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