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Jennifer of Murrieta, CA September 11, 2009 I owned a 2004, Lincoln aviator. I purchased this vehicle from Rancho Ford 07/02/07 with 52,340 miles. It was reccomended I purchased extended warranty for my car. On September, 2009, I was taking my two children to appointment[s] in San Diego. On my way to the optometry office, I noticed my tire light was on. I immediately stopped at Firestone to have my tires checked. The serviceman adds air to a tire and the light went out. I left firestone and continue to San Diego as planned. I merged on the 15 South free way to go to San Diego. My children and I smelled smoke and noticed it was coming from the rear of the vehicle. I was able to merge off the freeway and exited Temecula parkway/route 79 and drove slowly to Rancho Ford car dealer/Repair shop. The car started leaking oil on the ground. I explained what happen and was told they will checkout the problem. Meanwhile, I rented a car from enterprise to take my son to ENT as planned. I was told by the Ford representative that the Bell housing needed repair and the repair will cost over 5,000. She contacted Century extended warranty to request repair. Century warranty stated an inspector will evaluate the defect within 24 to 48 hours. 2 days passed and I did not hear from Ford. I called the service rep and she contacted Century to find out the status when the rep is coming. I received a call from the Ford Rep that Century denied the claim due to the aviator was not brought in sooner/ driven before bringing the car in. I contacted Century warranty and requested to talk to the Supervisor. I was forwarded to his line and reached a voicemail. I explained the situation and requested a return call. I called the next afternoon and was told the Supervisor was gone for the day. I called the 3rd day and talked to Supervisor, I explained there was no warning or problem except for the tire light turn, and the smoke from the rear of the SUV. He stated the inspector said the lines or something was black that showed the car was driven too much prior to the needed car repair. I again stating what happen. He stated he would contact the inspector and he will get back to me. I waited 2 days and no response from the Supervisor. I called Century warranty and was told by one of the agent it was denied. I went ahead and consented to have the car repaired. The Ford rep called and said I needed new tires and I consented to purchase 4 new tires. The Ford called few days latter and stated the wrong parts were order and it will take another couple of days for the car to be repaired. I received a call from the rep stating the parts were in and the car should be ready 9/4/09. I received another called stated the Ford rep was going on vacation and one of her associate was taking her customer. I did not receive an update on my car and I called today (9/10/09) for status on my car. I left a message on the agent voicemail, and I didn't receive a call back. I called back and the agent was paged and called me back. He told the car went out for a final test drive and found another problem. The gearbox or something and it would cost additional 1,700 to fix. I asked to call Century to take of that problem and was told by the agent “if Century warranty denied the bell housing claim, the company will deny this claim too. By the way, I took my car in for an oil change 04/17/09 and to find out why the engine light was on. A diagnostic was done and Electest codes were PO171 and PO174. PCV tube was replaced to correct the vaccum leak. 05/20/09- Engine and tire lights on, took vehicle to Rancho Ford for service. This time the Electest codes were PO306, P0307,PO316,Relative compression test. CYL. 7 down 5 % internal engine problem, checked mode #6. and defective left front low tire sensor. needs ignition coil. Ford agent contacted Century warranty to request coverage. Century requested further diagnosis for low compression cylinder #7. A manaual compression test was performe. Century approved coverage for L/R tire sensor but denied coverage for low compressor cylinder repaired. Century stated the compression results were within industry standards, and did not need repair. This visit total 1046.46 replaced rear brakes,rear rotor and #6 coil replacement. I am forced to rent a car the duration my cars in the repair shop over the past 2 weeks and it is still not ready and needs additional repair. I recently was laid off and this unexpected car repair expense is putting me a hole. I already paid over 2,000 dollar in car repair that Century denied 2 months ago. If something can be done, I appreciate your advice. Kile of Highlands ranch, CO August 27, 2009 Well I first bought my truck august of 2007 I bought the full warranty to cover anything like everybody thinks . The first week of having it the engine blew and my dealer told me I was getting a new engine and then I picked it up and they told me that my warranty company would not pay for a new engine and they put a used engine in my truck and they did not know how many miles or hours on the engine. They had my truck for 2 months then I pick it up and then I had another problem with the engine which took 2 days to figure out. Now I just took my truck in and the dealership called me and told me my warranty wasn't covering everthing wrong which I paid for I'm so upset I just want to get rid of my truck please help Bruce of Pleasanton, CA August 25, 2009 I have a 2004 Lincoln Navigator, with 39,000 miles. It was a lease that I bought out from Wells Fargo Bank. I had bought this car in 2004 and have owned and maintained it thur the dealerships. We I bought the lease out. Wells Fargo lease sold me this extended warrenty thru Century Warrenty Services, Inc. a Premium Care package. Per Wells Fargo the same as my Factory Ford warrenty. Well I noticed a rough idle, so I took the Navigator to my now local Lincoln/Ford dealership in Livermore, Ca. They advised the engine had low compression on three cylinders. They called Century Warrenty Services, Inc, who sent a adjuster to the dealership and then said they would not cover the 2,800. bill to start tearing down the engine to find the problem. They want me to cover the 2,800 bill till they find out what is wrong and then they may cover the work. The premium care packaged I paid for is suppose to cover all work.. worn or broken.. what gives.? This has still not been resolved and I'm getting no where with them or the bank on this.. Any help would be greatly appreciated. Thank you, Frank of Island Park, NY May 6, 2009 In November of 2008 I purchased my 2005 Passat off lease from VW Credit. The car only had 35,000 and being that my daughter will be driving to school, I thought I should also purchase a warranty and did so from VW credit. Recently my car started making noises in the front end. I brought it to the local service center where it was discovered that the car would need front axles. I handed the service agent a copy of my warranty so they could get the cost covered. The first thing I was not happy about was this warranty, although sold to me by VW, was a third party warranty and I needed to speak with them. (Century Warranty Services Inc.) They told the service center this was not covered under warranty because the Constant Velocity Joint Boots have been damaged. Advertisement
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