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FamilyContact911 |
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John of Milpitas, CA March 17, 2010 I noticed an unfamiliar charged of 15.95 on Mar. 10, 2010 bill labeled ILD Teleservices Inc. Upon calling, a Rafael said that it was subscribed by a family member which I found out was not true. I was billed 2 cycles and waiting for a full refund. This obviously unlawful. How does AT&T allow this to happen? Dora of Richmond Hts, OH February 18, 2010 I received my AT&T bill on 2/18/2010 and found a charge of 17.19 (15.95 + 1.24 tax) from FAMILYCONTACT911.COM, LLC. When I called 1-800- (number provided in the bill) I was told that we signed an account with FAMILYCONTACT911.COM. Neither me, nor my husband have ever heard about this company and never seen their website before that. Even though they canceled this account on our request, they refused to credit our AT&T account with 17.19. Instead they gave me the date and time and the computer external IP address where they told this account was set up from. Needless to say the time was 12:23 AM when we both sleep. I've seen several internet companies trying to scam you, but it's the first time they refuse to reverse the charge. It's good that we at least noticed this right away! However, I am not sure they would not try to bill us monthly charges. We need to pay 17.19 and I am not sure they would not try to bill us monthly charges. Eileen of Massapequa Park, NY February 7, 2010 In November when I received my Verizon bill I noticed a charge I did not recognize ILD teleservices for something called Family 911. Paid bill without thaht charge included. My Dec bill came and once again this charge. I contacted Verizon said I had not signed for, authorized any services, merchants, via email, internet, phone call or any other method and wanted them as my provider to take care of this. Decided to check previuos Verizon bills and sure enough I had paid for this unknown and unauthorized service on both my Sept. & Oct. bill. Verizon advised me they would put a block on my phone number but my new bill still has these charges. I have contacted Verizon and after some research ILD as well. I can not understand how any company claiming to be reputable would not confirm the authenticity which enables scams/frauds to be committed. I want the charges from Nov, Dec and Jan taken off my phone bill account now. Susan of Cuyahoga Falls, OH February 6, 2010 Was billed on my AT& T phone bill 16/99 in January and now 13.79 for February and did not request their services. Cristie of Biggs, CA January 31, 2010 FAMILYCONTACT911.COM charged me 15.95 on my phone bill without my permission or knowledge. I will dispute this bill. Kathy of Hayward, CA December 27, 2009 Just noticed I was billed for 13.79 via ILD on my AT&T phone bill. I have not authorized ILD or FamilyContact911.com to charge me for any services, nor did I sign up for this service. Am disputing this now. But, what a scam! Any joe blow can sign up with ILD and your phone company, as well as ILD, will simply take your money without having to accept any responsibility for ensuring that they should ever have billed you in the first place! What ever happened to businesses being held accountable for what they do? Apparently, businesses no longer have to be responsible, they only have to collect your money, even if you don't owe them money!! Mary of Berkeley, CA December 8, 2009 My AT&T phone bill has two set-up fees (10-26 & 11-26) (must be kind of hard to set up I guess!) for familycontact911.com billed through ildteleservices.com. I did not order this and do not want it. This is unauthorized and fraudulent. Charged 25.90 on my 11-28-09 AT&T phone bill. Richard of Madera, PA May 26, 2009 Got a charge on my phone bill for 16.91 from Family 911 LLC by way of ILD Teleservices. I did not order or authorize any such charges. I was told it would take 3 to 4 billing cycles to get remove. Called Verizon & told them that I would pay this & not to add a late fee. ILD Teleservices could not tell me who order what ever the charge was for or give me a number to call. I think I have it take care of, but how can they do it & get away with it? Jose of RC, CA May 15, 2009 Fraud Alert: This company billed me on my home tel bill a set up fee of 15.95 and a monthly fee of 12.95 without authorization for services. They use a third Party Billing Service such as ILD Teleservices, Inc to bill you so They dont have to provide any contact information to anybody, not even third party or final billing entity. I could not get any contact information since they just bill and indicate that authorization was done via internet, which never happened in my case. And since I dont have any information I cannot do A complaint with governmental regulatory agencies. Please put out an Alert. for people to check their phone bill carefully, Thank You. Craig of San Pedro, CA May 2, 2009 I have no idea who these people are or how I got charged. I contacted ILD and they are issuing a refund, but that may take up to 90 days. In the meantime I am going to contact ATT and make sure they don't dock me for not paying these charges. This outfit needs to be investigated. It was 15.95 charged to my account plus 1.44 local taxes.
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